VANESSA CALLIS
Marengo,OH
Summary
Accomplished Manager of Customer Accounts, adept in Microsoft 365 and fostering robust customer relationships. Demonstrated leadership in driving financial profitability and enhancing service delivery through strategic business planning and cross-functional teamwork. Proven track record in improving business processes and team performance, showcasing a blend of technical proficiency and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Manager of Customer Accounts (formerly XPO)
STG Logistics
Dublin, Ohio
11.2021 - 01.2025
- I was responsible for 20+ customer accounts, with a focus on volume award compliance and financial profitability.
- I served as a liaison between customers and cross-functional internal teams.
- I facilitated the timely and successful delivery of business solutions.
- I was a leader for many groups internally to assist with smooth processes for my customers.
- I have also been a part of the flow from dray to CFS for a few of my customers, thus bringing in a new element to my repertoire.
- I was responsible for maintaining great partnerships with all my customers, as well as their outside entities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Analyzed market trends and competitor activity to inform business strategy.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Produced thorough, accurate and timely reports of project activities.
Customer Service Representative
XPO Logistics
Dublin, Ohio
05.2018 - 11.2021
- I served as a liaison between customers and cross-functional internal teams
- I facilitated the timely and successful delivery of business solutions
- I was a leader to many groups internally to assist with smooth processes for my customers
- I was responsible for all appointment scheduling working closely with the dispatcher and planner
- I was responsible for the Hazmat/ damaged goods area
- I was responsible for the functionality of our drivers' handhelds including inventory maintenance
- I was backup for our OS&D clerk
- I also processed all driver documentation daily
- I was responsible for customer service-related tasks
Customer Service Representative
Pacer Global Logistics
Dublin, Ohio
11.2012 - 08.2015
- I served as a liaison between customers and cross-functional internal teams
- I facilitated the timely and successful delivery of business solutions
- I was a leader to many groups internally to assist with smooth processes for my customers
- I was responsible for appointment scheduling
- I was responsible for maintaining great partnerships with the customers
Shift Supervisor
CVS Pharmacy
Delaware, Ohio
08.2008 - 11.2012
- I maintained great management and customer service relations
Education
Bachelors - business, with specialization in consumer affairs
The Ohio State University
01.2008
Associates - Arts and Sciences
The Ohio State University
01.2005
Skills
- Skilled in Microsoft 365 Applications
- Skilled in Adobe Applications
- Team Leadership
- Retail Management
- Rail Optimizer
- Forklift certified
- Sales
- Training and development
- Business management
- Quick learner
- Schedule preparation
- Negotiation
- Documentation and reporting
- Performance management
- Business planning
- Goal setting
- Coaching and mentoring
- Customer relationship management (CRM)
- Verbal and written communication
- Recruiting and interviewing
- Staff development
- Revenue management
- Performance evaluations
- Safety procedures
- Relationship building
- Cross-functional teamwork
Volunteer Experience
- Coaching softball for a low-income community.
- Girl scout and boy scout leader.
- Created a giant gift box for our local kid's school during Christmas.
- Middle School and High School Softball coach.
Hobbies and Interests
- Volunteering
- Playing sports
- Enjoying music and art
- Outdoor activities
Timeline
Manager of Customer Accounts (formerly XPO)
STG Logistics
11.2021 - 01.2025
Customer Service Representative
XPO Logistics
05.2018 - 11.2021
Customer Service Representative
Pacer Global Logistics
11.2012 - 08.2015
Shift Supervisor
CVS Pharmacy
08.2008 - 11.2012
Bachelors - business, with specialization in consumer affairs
The Ohio State University
Associates - Arts and Sciences
The Ohio State University
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