Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vanessa Campos

Riverside,CA

Summary

Efficient Fulfillment Associate with a proven track record of high productivity and swift task completion. Proficient in inventory management, order processing, and logistics coordination. Demonstrates strong organizational, time management, and problem-solving skills. Excels in fast-paced environments through effective communication and teamwork.

Overview

13
13
years of professional experience

Work History

Web Fulfillment Associate

Zumiez Inc.
Corona, CA
01.2022 - Current
  • Handled wholesale accounts and consistently met Service Level Agreements.
  • Performed value-added services such as ticketing, counting, and picking.
  • Effectively sorted, organized, and prepared new products by SKU for efficient storage.
  • Monitored stock levels and alerted supervisor to inventory replenishment needs.
  • Completed orders based on defined standards through effective utilization of the warehouse picking system.
  • Verified international orders for accuracy and completeness, ensuring all necessary customs paperwork was included.
  • Processed returns following established procedures and guidelines.
  • Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
  • Contributed to the training process for newly recruited team members.
  • Collaborated with team members to ensure efficient workflow throughout the shift.

Administrative Assistant

Triple 7 Distribution
Los Angeles, CA
08.2021 - 10.2021
  • Supported accounts receivable and payable processes.
  • Supported Sales Team with submission of purchase orders and upkeep of customer records.
  • Created UPCs for new products
  • Implemented effective sample organization in the showroom.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed office supplies inventory and placed orders when necessary.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Registration & Ticketing Coordinator

Reed Exhibitions
Los Angeles, CA
09.2017 - 11.2020
  • Managed registration and ticketing for B2B and B2C events including Agenda Trade Show, Agenda Festival, and ComplexCon.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Helped streamline the registration and ticketing procedures for attendees and vendors.
  • Worked closely with cross-functional teams including Operations, Marketing, and Design to ensure content accuracy and visually appealing design on various platforms such as the website, attendee wristbands, and on-site signage.
  • Ensured smooth coordination among registration, ticketing personnel, vendors, and temporary staff.
  • Responsible for producing, analyzing, and presenting ticket sales reports each week.
  • Successfully oversaw guest list check-in and on-site coordination.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Ensured compliance with company policies and procedures related to project management activities.

Customer Service Representative

Avid Identification Systems
Norco, CA
12.2016 - 08.2017
  • Performed accurate record-keeping duties while generating reports for management.
  • Answered customer inquiries via phone and email.
  • Consistently provided efficient and accurate responses to customer inquiries.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with call center peers through clear communication.

Merchandise Lead

American Eagle Outfitters
Riverside, CA
05.2011 - 12.2016
  • Oversaw daily stockroom operations, including shipment processing and organization.
  • Used historical and current business data to determine key buying trends and items.
  • Organized visual displays to maximize customer engagement and boost sales.
  • Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
  • Supervised team of sales associates, delegating tasks and providing guidance when needed.
  • Provided customer assistance on the sales floor and managed cash register operations.
  • Resolved customer complaints in a professional manner while upholding company policies.
  • Executed multiple projects simultaneously, coordinating, and prioritizing tasks.

Education

Bachelor of Science: Fashion & Retail Management -

Art Institute of California- Inland Empire

Bachelor of Science: Fashion Marketing -

Art Institute of California- Inland Empire

Skills

  • Inventory Management
  • Fulfillment Processing
  • Customer Service
  • Administrative Support
  • Detail Oriented
  • Teamwork and Collaboration
  • Sorting and Organizing
  • Work Prioritization
  • Proficient in Microsoft and Google Suite
  • Proficient in Warehouse Management Systems

References

References available upon request.

Timeline

Web Fulfillment Associate

Zumiez Inc.
01.2022 - Current

Administrative Assistant

Triple 7 Distribution
08.2021 - 10.2021

Registration & Ticketing Coordinator

Reed Exhibitions
09.2017 - 11.2020

Customer Service Representative

Avid Identification Systems
12.2016 - 08.2017

Merchandise Lead

American Eagle Outfitters
05.2011 - 12.2016

Bachelor of Science: Fashion & Retail Management -

Art Institute of California- Inland Empire

Bachelor of Science: Fashion Marketing -

Art Institute of California- Inland Empire
Vanessa Campos
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