Vanessa Cano
McAllen,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
21
21
years of professional experience
Work History
BDC Representative
Bert Ogden Motors
2021.11 - 2022.05
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Contract Processor
Bert Ogden Motors
2021.01 - 2021.10
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Audit deals
Provider
Health Care Unlimited Inc.
2018.07 - 2020.03
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Restaurant Manager
El Sombrero
2001.09 - 2017.06
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Childress High School
Childress, TX05.2003
Skills
- Registration Paperwork
- Campaign Support
- Guest Inquiries
- Financing Options
- Team Meetings
- Making Appointments
- Salesmanship
- Promotional Campaigns
Languages
Spanish
Native or Bilingual
Timeline
BDC Representative
Bert Ogden Motors
2021.11 - 2022.05
Contract Processor
Bert Ogden Motors
2021.01 - 2021.10
Provider
Health Care Unlimited Inc.
2018.07 - 2020.03
Restaurant Manager
El Sombrero
2001.09 - 2017.06
High School Diploma -
Childress High School
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