Vanessa Cardenas

• Responded to inquiries from pool builders seeking plaster information.
• Kept reception area clean and neat to give visitors positive first impression.
• Generated department orders and accompanying documentation.
• Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.

Responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and checking in guests into the best room to fit their needs.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Updated customer accounts with add-on room charges, including market items or mini bar purchases.

Other duties include providing extra services ordered by guests, communicating with and instructing other employees such as housekeeping staff or maintenance department regarding guest room issues. Ensuring the lobby remains clean and made sure all front desk duties were completed.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Provided backup to front desk, stepping in to assist with various tasks whenever needed.

Resolved issues, closed complaints and reached out to the guest with a solution.

• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Prepared weekly employee work schedules for team members.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.