Vanessa Cardenas
Arcadia,CA
Summary
Dynamic and results-oriented professional with a proven track record at City of Hope, excelling in high-pressure environments. Demonstrates a strong ability to enhance customer satisfaction and optimize operations through excellent communication skills and a commitment to teamwork. Skilled in maintaining confidentiality and adapting to changing priorities, bringing a positive work ethic and a detail-focused approach to every challenge.
Overview
12
12
years of professional experience
Work History
Lobby Ambassador
City of Hope
09.2020 - Current
- Provide Excellent High Level Customer Service to patients while ensuring the Best Patient Experience is provided
- Provide Concierge Services to Assist Patients and Guests with information on City of Hope Duarte Campus and Ensuring High-Quality Care for New Arrivals
- Ensuring the patient’s needs are Top Priority which include Ensuring Patients reach their Intended Destinations, Providing Mobility Support, and Basic Care Provisions.
- Act of Liaison in Coordinating Interactions between Security, Guest Services and Valet Parking Attendants
- Facilitating Guest Services as being Supplementary Support for First-Time Patients, Inpatient Visitors, and Outpatient guest in the Epic System.
- Upholding Strict Regulations to Ensure Patient Confidentiality, with a commitment to safeguarding their information in compliance with HIPAA standards.
- Highly Driven and Accountable, with Effective Listening and Team Collaboration Skills
- Enhanced Customer Satisfaction through Effective Resolution of Challenging Problems
- Offering Efficient Transportation Assistance for Patients and Guests requiring Support to reach their appointments
- Skilled in Adapting to Changing Priorities in a High-Pressure Environment and making Decisive choices in Urgent Care Situations.
- Ensure all Assigned Tasks are followed thoroughly and Completed as Per Protocol and Procedure
- Ensuring that Every Patient and Visitor is greeted with Empathy, Dignity, and Care
- Dedicating to City of Hope's Values and Mission through Unified Collaboration to create Welcoming and Hopeful Atmosphere for all Guests
Cashier Associate
Dollar Tree
09.2016 - 07.2020
- Maintained a High Level of Customer Service in a Fast-Paced Environment while always putting the customer experience as a Top Priority
- Effective Communication Abilities that foster a Welcoming and Pleasant store experience for all customers
- Maintain a Flexible Work Schedule to assist with Store Opening, Operational Production, and Closing Tasks in a Dynamic Setting
- Assisted customers at checkout with Sales, Returns, and Other Transactions
- Offered Courteous and Helpful Service to customers both in-person and via phone
- Built relationships with customers to encourage repeat business
- Comply with all Policies and Procedures which include Protecting all Company Property and Assets
Orderly
Huntington Veterinary Hospital
07.2012 - 07.2014
- Enhanced the Efficiency of Daily Operations by taking Initiative in Performing necessary tasks without Direct Supervision.
- Accountable for creating a Hygienic and Welcoming Space for Visitors and Guests in the Vet Lobby Area
- Responsible for tasks such as Disinfecting and Sterilizing Equipment, Restocking the Medical Room, Cleaning Rooms, and Changing Linens.
- Maintaining cleanliness in Animal Enclosures, Replenishing Bedding, and Cleaning Outdoor Spaces
Education
Bachelor of Arts - Sociology
California State University, Dominguez Hills
Carson, CA06-2025
Associates of Arts Degree For Transfer - Sociology, Psychology
Citrus Community College
Glendora, CA06.2019
Diploma -
Arcadia High School
Arcadia, CA06.2015
Skills
- Excellent Customer Service
- Excellent Communication and Interpersonal skills
- Skilled in Adapting to a range of Tasks and Dynamic settings
- Professional Conduct skills
- Analytical skills
- Organization skills
- Positive Work Ethic
- Versatile with a Willingness to Adapt
- Collaborative and Detail-Focused
- Friendly and Personable
- Type 40 wpm
Awards
- Associates of Arts Degree, Sociology, 06/01/19, Citrus Community College
- Associates of Arts Degree, Psychology, 06/01/19, Citrus Community College
- Certificate of Achievement in CSUGE, 06/01/19, Citrus Community College
- Senior Awards night - Awarded a Scholarship, 06/01/15
- Diploma, 06/01/15, Arcadia High School
Timeline
Lobby Ambassador
City of Hope
09.2020 - Current
Cashier Associate
Dollar Tree
09.2016 - 07.2020
Orderly
Huntington Veterinary Hospital
07.2012 - 07.2014
Bachelor of Arts - Sociology
California State University, Dominguez Hills
Associates of Arts Degree For Transfer - Sociology, Psychology
Citrus Community College
Diploma -
Arcadia High School
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