Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Cardoza

Mico,TX

Summary

Reliable, dynamic sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques with a proven record of boosting sales and customer loyalty through individualized service.

Overview

4
4
years of professional experience

Work History

The Black Tux Ambassador

Nordstrom
San Antonio, TX
08.2023 - 03.2024
  • Used Software to document sales activities and sales pipelines.
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Resolved third-party billing, computer system and customer service issues.
  • Increased repeat clientele through expert craftsmanship and attention to detail in garment alterations.
  • Improved overall store sales by offering professional advice on garment fit and styling during consultations.
  • Consulted with clients regarding specific needs for special events such as weddings or formal occasions, resulting in perfectly tailored outfits that exceeded expectations.
  • Implemented effective time management strategies to prioritize tasks according to urgency, ensuring all deadlines were met without compromising quality standards.
  • Completed fittings with models and customers and pinned garments for planned alterations.
  • Conducted final fittings before special events.
  • Discussed style lines, details and revisions with designer.

Fragrance Specialist

Dillards Department Store
San Antonio, TX
02.2022 - 06.2023
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained a loyal client base and used company provided apps that allow associates to essentially advertise and promote any store promotions or new merchandise to our clients.
  • Set and achieved company defined sales goals.
  • Exceeded personal daily sales goals by almost 30% on a daily average.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Increased the departments IPS, (items per sale) by 20% by strongly suggesting and informing customers about any new or relevant products that could potentially help maximize the sale.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Inherited and gained a wealthy amount of information and experience from well respected sales representatives all across the state from niche businesses to luxury name brands, & also made long lasting connections with these individuals who I have collaborated with to maximize our sales goals.

Front Line Server

Mama Margies
07.2020 - 04.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

High School Diploma -

Medina Valley High School
Castroville, TX
06.2021

Skills

  • Sales Goal Attainment
  • Product Merchandising
  • Loss Prevention Goals Monitoring
  • Bilingual (Spanish)
  • Persuasive Selling
  • Product Promotion
  • Engaging with Diverse Customers
  • Store Opening and Closing
  • Excellent Written and Verbal Communication
  • Building Customer Loyalty
  • Fittings
  • Tailoring and accessorizing
  • Superb attention to detail

Timeline

The Black Tux Ambassador

Nordstrom
08.2023 - 03.2024

Fragrance Specialist

Dillards Department Store
02.2022 - 06.2023

Front Line Server

Mama Margies
07.2020 - 04.2021

High School Diploma -

Medina Valley High School

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Vanessa Cardoza