Vanessa Carmona Sandoval
Perris,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Tri Valley Medical Group
07.2021 - Current
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Front Desk Receptionist
Perris Valley Clinica Familiar
11.2015 - 07.2021
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma -
Perris High School
Perris, CA06.2014
Skills
- Insurance Verification
- Patient Scheduling
- Payment Collection
- Multitasking
- Adaptability and Flexibility
- Organization and Time Management
- Reliability
- EMR / EHR
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist
Tri Valley Medical Group
07.2021 - Current
Front Desk Receptionist
Perris Valley Clinica Familiar
11.2015 - 07.2021
High School Diploma -
Perris High School
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