Vanessa Carrillo-Lozada
Orlando,FL
Summary
Experienced Registered Medical Assistant over 15 years with proven clinical history of superior performance at individual, team and organizational level. I am highly motivated with eagerness to contribute to team success through hard work, attention to detail and strong dedication. I enjoy learning, growing and excelling positively, impacting overall morale and productivity while cheerfully assisting during each patient interaction to improve rating and over all patient satisfaction.
Overview
20
20
years of professional experience
Work History
Registered Medical Assistant
Orlando Epilepsy Center
10.2023 - 01.2024
- Directed patients to exam rooms to obtain medical history, vitals, fielded patient questions
- Maintained patient charts and accurately recorded new information
- Followed up with patients about medical, prescriptions and healthcare processes
- Assorted paperwork, properly distributed incoming faxes, scheduled appointments, scanned medical records in digital format for easy retrieval and accessibility
- Utilized " Advanced Md " electronic medical record systems to store, retrieve and process patient data
Customer Service Representative / Patient Advocate
Accredo Health Group
11.2020 - 09.2021
- Handled inbound and outbound member, provider and physician calls
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal on-hold waiting time
- Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns
- Detailed payment options, transfer customer billing department for further billing assistance
- Adhere to company policies and scripts to constantly achieve quality standards
Clinical Medical Assistant
Orlando Health Internal Medicine
07.2018 - 06.2020
- Obtained patient medical history, medications, symptoms, vital signs and allergies
- Scheduled appointments, registered patients
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations such as vitals, EKGs, Ear Lavages, AIC, Fingersticks, Influenza and Strep Testing and vaccines
- Sanitized, restocked, organized exam rooms and medical equipment
- Assisted with routine checks, diagnostic testing, blood samples and processing specimens
Clinical Medical Assistant
Advanced Interventional Pain Clinic
03.2017 - 01.2018
- Roomed patients, collected and documented patient medical history, vitals, allergies, medications and current complaints at intake
- Assisted multiple providers with trigger points, Epidural and steroid injections
- Maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed blood draws, EKG's, IV's, B12 injections, and collected urine specimens for testing
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Traveling Medical Assistant
Theo Medical Dermatology
11.2012 - 07.2016
- Traveled to patients in assisted living facilities, private homes and nursing homes, alternating commute to dermatology medical facility to assist with patient care by delivering high-quality support to meet patient dermatological health care needs under physician supervision
- Roomed patients, obtained medical history, allergies, vitals and medications
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Performed clinical procedures such as suture removals, wound care and administered local anesthesia
- Assisted providers with dermatological surgery, I&D's, punch & shave biopsies, cryotherapy for Ak's and wart treatments
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Clinical Medical Assistant
Dr. Knipe & Moskowitz
04.2011 - 11.2012
- Promoted office efficiency, coordinating charts, completing forms, and helping patients with diverse needs
- Prepared sterilized fields, autoclave instruments and administering local anesthesia with lidocaine 1% with or with-out epinephrine
- Assisted physicians with dermatological surgeries, including preparing surgical fields and sterilizing instruments
- Roomed patients, documented medical history, allergies medications, chief complaints and fielded questions
- Supported office staff and operational requirements with administrative tasks
- Performed various administrative tasks by filing, copying, faxing documents, prior-authorizations and prescriptions.
Clinical Medical Assistant
Advanced Dermatology & Cosmetic Surgery
07.2004 - 08.2008
- Roomed patients, documented medical history, medications, allergies, fielded questions and prepared for physician exams
- Promoted office efficiency, coordinating charts and handled patient inquiries with care
- Assisted with skin exams, dermatological surgeries, punch and shave biopsies, I&D's, cryotherapy and diagnostic testing by collecting and processing specimens.
- Performed skin tag removals, suture removals, wound care and administered local anesthesia
- Performed various administrative tasks by filing, copying, faxing documents and prescriptions
- Knowledgeable of Aesthetics and the over all structure of skin, along with Dermal Fillers (Botox, Juvederm), Melasma, ABCD's of Melanoma, BCC,SCC, AK's, Nevi, Onychomycosis, Eczema, AD, Acne, Cyst's, Psoriasis, Keloid, Warts and other skin disorders
Education
Registered Medical Assistant
The American Registry of Medical Assistant
Westfield, MA05.2022
High School Diploma -
Educative Center “ El Redentor “
Orlando, FL02.2016
Medical Assistant
Cambridge Institute of Allied Health
Altamonte Springs, FL01.2004
Skills
- Spanish / Bilingual (Non-licensed Interpreter)
- Registered MA
- BLS Certified
- Notary License
- OSHA / HIPPA Compliant
- Efficient and Detail-Oriented
- Surgical Assistance with Procedure Preparation
- Good Clinical Practice
- EKG
- Dermatological Procedures
- Multitasking and Time Management
- Phlebotomy Functions
- Professional Telephone Demeanor
- Adhere to high customer service standards
- Service Quality Standards
Timeline
Registered Medical Assistant
Orlando Epilepsy Center
10.2023 - 01.2024
Customer Service Representative / Patient Advocate
Accredo Health Group
11.2020 - 09.2021
Clinical Medical Assistant
Orlando Health Internal Medicine
07.2018 - 06.2020
Clinical Medical Assistant
Advanced Interventional Pain Clinic
03.2017 - 01.2018
Traveling Medical Assistant
Theo Medical Dermatology
11.2012 - 07.2016
Clinical Medical Assistant
Dr. Knipe & Moskowitz
04.2011 - 11.2012
Clinical Medical Assistant
Advanced Dermatology & Cosmetic Surgery
07.2004 - 08.2008
Registered Medical Assistant
The American Registry of Medical Assistant
High School Diploma -
Educative Center “ El Redentor “
Medical Assistant
Cambridge Institute of Allied Health
Similar Profiles
Michelle KnightMichelle Knight
Customer Care Representative at Orlando Epilepsy CenterCustomer Care Representative at Orlando Epilepsy Center
Dina MarzbanDina Marzban
Head of Digital at Orlando Epilepsy CenterHead of Digital at Orlando Epilepsy Center
Melanye H-BriceMelanye H-Brice
Financial Counselor II at Orlando Health UF Cancer CenterFinancial Counselor II at Orlando Health UF Cancer Center