Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Castaneda

Oakland Park,USA

Summary

Offering excellent communication and organizational skills with genuine interest in patient care and support. Brings proactive approach to learning administrative procedures and mastering patient scheduling systems. Ready to use and develop problem-solving and multitasking abilities in an administrative assistant role.

Overview

3
3
years of professional experience

Work History

Front Desk, Patient Coordinator

Akumin
09.2024 - 01.2025
  • Part of a front desk team, responsible for checking in patients and taking payments.
  • Greet patients in a friendly and timely manner
  • Address and help patients with their concerns.
  • Validating insurance co-payments and if their insurance was active/covered the cost.
  • Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
  • Experience with calling and rescheduling patients
  • Experience in sending e-mails to verification teams, helping patient’s verify their co payment.
  • Scanning documents and uploading files to patient’s charts and updating insurance information and ID.
  • Scanning HIPPA, Medical Questionnaire, and Medical Release Records.
  • Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
  • Assisted clinicians in maintaining updated inventory levels for supplies and medical equipment, supporting a well-stocked and prepared practice.
  • Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
  • Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
  • Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
  • Participated in ongoing training sessions to remain current on industry trends and best practices, ensuring the provision of optimal patient care.
  • Streamlined patient check-in process for faster and more accurate information gathering.
  • Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
  • Collaborated with other departments to ensure a seamless experience for both new and existing patients throughout their visits.
  • Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
  • Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
  • Delivered excellent patient experiences and direct care.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Registered and verified patient records before triage with most up-to-date information.
  • Answered phone calls and messages for the medical facility, scheduling appointments, and handling patient inquiries.

Scribe

Fort Lauderdale Behavioral Health Center
04.2022 - 08.2024
  • Started at $16 and hour and received $0.75 cents increase in hourly rate due to great quality and performance reviews.
  • Sit in during daily assessment and complete progress notes and note medication adjustments and side effects to medications.
  • Ensure information is detailed.
  • Demonstrate good time management skills as completing up to seventy progress notes daily and complete several discharge summaries. Experienced in filing notes and note patient concerns.
  • Familiarity with CERNER.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
  • Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
  • Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
  • Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
  • Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
  • Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
  • Bolstered overall clinic efficiency by proactively identifying areas for improvement in documentation processes and implementing necessary changes.
  • Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
  • Selected appropriate ICD-10 and CPT codes for records.
  • Contributed to a collaborative work environment by acting as a liaison between physicians, nursing staff, and ancillary personnel.
  • Gained valuable exposure to various specialties within medicine through diverse scribe assignments across different departments.
  • Collaborated with physicians to review and edit medical documents for accuracy and compliance with industry standards.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
  • Maintained database of transcribed documents for easy access and retrieval.
  • Reviewed transcribed material for compliance with HIPAA requirements.
  • Stayed organized and kept detailed records to accurately track progress and client information.
  • Reviewed completed reports for proper formatting, grammar, and sentence structure.
  • Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
  • Developed and implemented strategies to improve transcription efficiency.
  • Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
  • Verified accuracy of transcribed material prior to finalization.
  • Stayed current with industry terminology to provide accurate transcription services.
  • Communicated with healthcare providers to clarify information and resolve issues.
  • Transcribed sensitive documents with complete confidentiality.
  • Used Cerner to input information into computerized patient record system.
  • Responded to inquiries regarding transcripts to provide information and resolve issues.
  • Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
  • Troubleshot and resolved technical issues to maintain productivity and quality of work.
  • Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
  • Reviewed and edited transcripts to verify and provide accurate and complete information.
  • Managed electronic files and archives to keep transcripts organized and accessible.

Education

High School Diploma -

Fort Lauderdale Highschool
Fort Lauderdale, FL
01.2015

Anatomy and Physiology

Universal Class
Online
01.2024

Certificate - Medical Terminology 101 & 201

Universal Class
Online
01.2022

Skills

  • Hardworking, detail-oriented, quick learner
  • Ten years of Customer Service experience
  • Ten years experience with Microsoft Word, Microsoft powerpoint, and Outlook
  • Appointment scheduling
  • Customer service
  • Attention to detail
  • Multitasking
  • Critical thinking skills
  • Organizational skills
  • HIPAA compliance
  • Verbal and written communication
  • Office administration
  • Documentation
  • Goal setting
  • Inventory management
  • Quality assurance
  • Payment collection
  • Policy compliance
  • Outreach and Follow-up
  • Filing and recordkeeping
  • Database coordination
  • Administrative supervision
  • HIPAA protocol adherence
  • Problem-solving
  • Time management
  • Collaboration and teamwork
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Critical thinking
  • Active listening
  • Effective communication
  • Decision-making
  • Cash handling
  • Detail-oriented
  • Electronic health records
  • Flexible schedule
  • Computer proficiency
  • Data entry

Timeline

Front Desk, Patient Coordinator

Akumin
09.2024 - 01.2025

Scribe

Fort Lauderdale Behavioral Health Center
04.2022 - 08.2024

High School Diploma -

Fort Lauderdale Highschool

Anatomy and Physiology

Universal Class

Certificate - Medical Terminology 101 & 201

Universal Class

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