Vanessa Castillo
Naples
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
RBT
Stepping Stone Kids Therapy
05.2023 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
Administrative Assistant Manager
Fresenius Medical Kidney Care
04.2022 - 05.2023
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Maintained a professional office environment by ordering supplies, arranging repairs when needed, and ensuring cleanliness standards were met consistently throughout the workplace.
Barista
Cafe on the Bay
09.2021 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Customer Service Representative
Publix Super Markets Inc
05.2017 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Associate of Arts - Psychology
Florida Gulf Coast University
Skills
- Customer service
- Computer proficiency
- Payment processing
- Client relations
- Professional telephone demeanor
- Documentation
- Filing
- Store maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
RBT
Stepping Stone Kids Therapy
05.2023 - Current
Administrative Assistant Manager
Fresenius Medical Kidney Care
04.2022 - 05.2023
Barista
Cafe on the Bay
09.2021 - 04.2022
Customer Service Representative
Publix Super Markets Inc
05.2017 - 09.2021
Associate of Arts - Psychology
Florida Gulf Coast University
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