VANESSA CASTRO
Kearny,New Jersey
Summary
To obtain a challenging and rewarding position as a Health Care Professional in a facility where I can apply my knowledge and medical billing experience while being offered an opportunity for professional growth and advancement. Professional with 15+ years of demonstrated experience in the medical field. Ability to multitask in a fast-paced and deadline-intensive environment. Strong verbal and written communication skills with an impeccable customer service background. Enjoys working with new challenges with a proven ability to rapidly acquire technical knowledge and skills. Seeking upward mobility in a position where these skills will bring results and increased value to a respected organization
Overview
20
20
years of professional experience
Work History
Medical Billing Specialist
Metro Vein Centers
10.2020 - Current
- Carefully reviewed medical records for accuracy and completion as required by insurance companies
- Consistently informed patients of their financial responsibility prior to services being rendered
- Ensured the Medical Physician has signed all notes for patients that they examined
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Conformed to all applicable HIPAA, Billing Compliance, and safety guidelines
- Confirmed patient information, collected copays
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
- Prepared billing statements for patients and verified correct diagnostic coding
- Evaluated patients' financial status and established appropriate payment plans
- Identified and resolved patient billing and payment issues
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Responded to customer concerns and questions on daily basis.
Night Shift Manager
Walgreens
08.2023 - 02.2024
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Organized shift meetings to communicate and resolve issues for night operations.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Trained back-up associates and led crew members in managing operations of storefront.
- Walked around facility frequently to check activities.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Delegated tasks and oversaw performance to accomplish all required objectives.
- Implemented loss prevention measures to minimize theft incidents and safeguard company assets.
Medical Assistant & Receptionist
New York Medical Imaging Associates
08.2013 - 10.2020
- Managed front office and executed the processing of charts efficiently while providing patient care
- Managed PET/CT/MRI schedule
- Greeted, registered, and prepared patients for exams
- Efficient filing, charting, multitasking, documenting, and processing medical record requests
- Assisted doctors with light transcription after dictation
- Posted payments using current ICD-9, ICD-10 billing and coding via Medics program, appointment scheduling, took incoming calls and messages while running the front desk
- Performed light housekeeping and stocking supplies
- Assisted radiologist with light medical procedures
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Front Desk Clerk Supervisor
Doshi Diagnostics
04.2007 - 07.2013
- Performed the tasks of greeting patients and scheduling appointments
- Responsible for handling and managing the continuous flow of information in the health care center
- Handled the tasks of organizing and maintaining medical forms and office stationary required for front desk activities
- Performed responsibilities of registering patients by following the protocols of the organization
- Responsible for checking and verifying the accuracy of medical record and insurance information of patients
- Handled the tasks of preparing and maintaining patient's medical charts
- Performed essential clerical tasks like faxing, e-mail, and data entry.
Assistant Manager
Family Dollar
09.2005 - 02.2007
- In charge of all incoming inventory
- In charge of payroll and scheduling of employees' work hours
- Cashier when short staffed
- Monitored the movement of merchandise entering and exiting the branch.
Cashier & Stock Manager
Bed Bath & Beyond
05.2004 - 08.2005
- Processed customer orders using UPS and other courier software
- Prepared boxes for delivery to customers containing purchased items
- Worked in shipping department processing outgoing packages within New York.
Education
Some College (No Degree): Medical Assisting -
Micropower Career Institute, Manhattan
New York, NYDoshi Diagnostics - Medical Assistant Externship
Brooklyn, NYHigh School Diploma -
Bushwick High School
Brooklyn, NY06.2010
Skills
- Windows Word, Excel & PowerPoint
- Intergy Medical Software, Nextgen EHR Medical Software, MedicsPremier Software, PacsScan & Medical Records, Athena Health, Luma(Text)
- 8x8 Phone system
- Statement Billings
- Collections Procedures
- Quality-Oriented Team Player
- Financial Documentation
- Spreadsheet Tracking
- Charges and Rates Documentation
- Discrepancy Resolution
- Diagnostic Codes
- Teamwork and Collaboration
- Medical Terminology
- Avality, Navinet, Priority Health, Aetna, Cigna, Emblem Health, 1199, Smarthealth, MVP web
- Task Delegation
- Stock management
- Complaint Handling
- People Management
- Bank Deposit Preparation
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Night Shift Manager
Walgreens
08.2023 - 02.2024
Medical Billing Specialist
Metro Vein Centers
10.2020 - Current
Medical Assistant & Receptionist
New York Medical Imaging Associates
08.2013 - 10.2020
Front Desk Clerk Supervisor
Doshi Diagnostics
04.2007 - 07.2013
Assistant Manager
Family Dollar
09.2005 - 02.2007
Cashier & Stock Manager
Bed Bath & Beyond
05.2004 - 08.2005
Some College (No Degree): Medical Assisting -
Micropower Career Institute, Manhattan
Doshi Diagnostics - Medical Assistant Externship
High School Diploma -
Bushwick High School
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