Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Castro

Oak Harbor,WA

Summary

Encouraging manager with over a decade of experience. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Practice Manager

Best Friends Veterinary Center
08.2022 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Supervised team of 25 office personnel.
  • Developed close working relationships with front office and back office staff.
  • Recruited, hired and trained all staff, selecting candidates who aligned with the practice''s mission and values. Providing direct supervision, ongoing staff development and continuing education to employees.
  • Oversaw inventory management processes, ensuring adequate supplies while minimizing waste and costs.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
  • Conducted regular staff training sessions to ensure high levels of patient service and care.

General Manager

House Of Pendragon Brewing Co.
09.2014 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Conducted performance evaluations to mentor staff and foster professional development.
  • Cultivated a positive workplace culture that promoted teamwork and employee engagement.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Self-motivated, with a strong sense of personal responsibility.

Education

High School Diploma -

Golden Valley High School
Merced
05.2008

Skills

  • Supply Management
  • Employee performance evaluations
  • Employee recruitment, hiring and onboarding
  • Training and mentoring
  • Decision-making
  • Human resources
  • Workflow management
  • Customer Satisfaction
  • Cleanliness standards
  • Scheduling coordination
  • Sales strategies
  • POS system proficiency
  • Marketing initiatives
  • Event planning
  • Labor cost control
  • Health codes compliance

Timeline

Practice Manager

Best Friends Veterinary Center
08.2022 - Current

General Manager

House Of Pendragon Brewing Co.
09.2014 - Current

High School Diploma -

Golden Valley High School

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