Vanessa Castro

• Processed and verified shipping orders for accuracy and completeness.
• Coordinated with carriers to schedule timely pickups and deliveries.
• Managed inventory records using warehouse management systems.
• Assisted in resolving shipping discrepancies and customer inquiries.
• Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
• Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
• Generating Cycle counts
• Billing Customers

• Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.

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• Orchestrated routing by producing accurate shipping documentation and package labels.

• Maintained updated and detailed records of calls in physical and electronic database.
• Directed investigations to verify and resolve customer or shipper complaints.
• Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions.
• Directed dispatching, routing and tracking of 30 fleet vehicles.

• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Answered average of 100 calls, emails and, addressing customer inquiries, solving problems and providing product information.