Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
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VANESSA CAVALIER

San Antonio,Texas

Summary

Dynamic Employee Engagement Specialist with a proven track record at InGenesis, excelling in compliance tracking and risk assessment. Bilingual in Spanish, I leverage strong communication skills to enhance onboarding processes and improve employee satisfaction, ensuring accuracy and efficiency in documentation and verifications. Committed to delivering exceptional results in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Employee Engagement Specialist

InGenesis
10.2024 - 01.2025
  • Onboard new field employees and ensure timely completion of required verifications (employment, education, references, drug screens, background checks)
  • Track employee progress and organize immunization, documentation, and security clearance requirements
  • Review applications, forms, and contracts for accuracy and completeness
  • Communicate with leadership, account specialists, and employees to expedite the hiring process

Home Equity Loan Underwriter

USAA
San Antonio, Tx
03.2013 - 12.2015
  • Developed customized financing structures tailored to meet clients' specific needs, while mitigating risks for the lender.
  • Assisted in developing new products or services targeting specific market segments or industries, based on extensive research and analysis.
  • Participated in regular meetings with clients to discuss their financial performance, business updates, and future borrowing needs.
  • Ensured all loans met federal regulations such as the Truth in Lending Act and Equal Credit Opportunity Act.
  • Researched financial background of potential borrowers to assess credit worthiness.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Set up debt payment plans based on client credit, income and assets.
  • Verified employment history, bank statements, tax documents and other financial records for completeness and accuracy.
  • Collaborated with loan officers on complex loan scenarios.
  • Analyzed borrower's income, assets and liabilities to determine eligibility for loan approval.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Reviewed loan applications to ensure accuracy and compliance with company standards, policies and procedures.
  • Evaluated and approved loan applications based on established criteria.

Consumer Lender Underwriter

USAA
San Antonio, Tx
02.2006 - 03.2014
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Collaborated with company teams to expedite loan approval processes.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Evaluated and approved loan applications based on established criteria.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Participated in training sessions designed to increase understanding of new products or services offered by the bank.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Maintained current knowledge of banking regulations related to consumer lending practices.
  • Advised customers on the various types of loans available and their benefits.

Customer Service Representative

USAA
San Antonio, Tx
03.2004 - 06.2006
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Northwest Vista
San Antonio, Texas

Skills

  • Commissioned Notary
  • Research and analysis
  • Communication
  • Customer service
  • Attention to detail
  • Decision-making
  • Written communication
  • Multitasking Abilities
  • Bilingual in Spanish
  • Compliance tracking
  • Document verification
  • Risk assessment
  • Financial analysis

Languages

  • English, Native
  • Spanish, Native

Languages

Spanish
Professional

References

References available upon request.

Timeline

Employee Engagement Specialist

InGenesis
10.2024 - 01.2025

Home Equity Loan Underwriter

USAA
03.2013 - 12.2015

Consumer Lender Underwriter

USAA
02.2006 - 03.2014

Customer Service Representative

USAA
03.2004 - 06.2006

Northwest Vista

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VANESSA CAVALIER