VANESSA C. CABALLERO
Florida
Summary
Seasoned healthcare leader with expertise in driving strategic growth and innovation. Expert in client partnerships, strategic management, and revenue optimization.
Overview
14
14
years of professional experience
Work History
Vice President, Client Relationship Executive
EviCore by Evernorth
, Tennessee
01.2024 - 11.2024
- Drive Revenue growth and client satisfaction by strengthening key relationships with national and regional payers achieving 115% ACR growth and exceeding annual quota of $7M
- Align strategic initiatives to enhance healthcare efficiencies such as AI solutions to decrease administrative inefficiencies in the prior authorization process
- Develop innovative contracting solutions to address client challenges and foster sustainable growth
- Collaborate cross-functionally to implement client focused strategies with measurable outcomes
Vice President, Strategic Accounts
Evolent (NIA Acquisition)
, Virginia
02.2023 - 12.2023
- Led Client strategy and contract renewals ensuring high satisfaction and long-term partnerships
- Developed and executed transition plans for new verticals post-acquisition, optimizing integration and operational efficiency
- Led National Payer pipeline growth team of 3 Directors, enhancing market presence through data driven strategies
- Managed strategic accounts, driving client satisfaction and revenue expansion post acquisition
- Organized cross-functional teams to implement seamless transitions in a dynamic acquisition environment
Vice President, Account Management I
NIA Magellan Health
, Maryland
01.2020 - 02.2023
- Drive long-term strategic relationships with Executive and C-Suite client team while executing account growth and retention strategies at the market level
- Oversaw the organizations largest national payer, managing $400M in annual revenue with a $12.3M upsell target
- Led an account management team of 13
- Collaborated cross functionally to achieve business goals, enhance account satisfaction, and ensure solutions align with customer needs and profitability targets
Sr. Director, Account Executive
NIA Magellan Health
, Maryland
01.2014 - 01.2020
- Managed a $12.5M radiology benefits portfolio, achieving 4.3/5 client satisfaction and ensuring retention
- Led strategic account engagement contract negotiations, and cross functional collaboration to drive operational success
- Organized client retention initiatives, optimizing upsell opportunities and service performance
- Conducted in depth business reviews, providing data driven insights to enhance decision making and long term partnerships
Sr. Clinical Provider Relations Manager
NIA Magellan Health
, Maryland
01.2011 - 01.2014
- Leveraged clinical expertise and communication skills to foster positive provider and client relationships, promoting specialty products
- Led provider and client education programs, ensuring effective training for new implementations and performance improvement
- Proactively engaged high-impact providers to enhance satisfaction and client appreciation
- Facilitated claims resolution and conducted training via webinars, onsite sessions, and provider events to improve adherence to clinical guidelines and administrative process
Education
Master of Public Health -
Florida International University
Bachelor of Science - Health Service Administration
Florida International University
Associate of Science - Radiology Technology
Miami Dade College
Miami, FLSkills
- Managed Medicaid
- Strategic Leadership
- Client relationship
- Excel
- Salesforce
- Tableau
- Team leadership
- Training Programs
- Webex
- Cross-functional team leadership
- Data analysis
- Sales leadership
- Performance metrics analysis
- Challenger Sales Training
Accomplishments
- Increased annual revenue by $50M through strategic upselling initiatives.
- Achieved 100% contract renewal rate over three consecutive years.
- Expanded client base by 30% in 12 months, strengthening market position.
Languages
- English, Native
- Spanish, Proficient
References
References available upon request.
Timeline
Vice President, Client Relationship Executive
EviCore by Evernorth
01.2024 - 11.2024
Vice President, Strategic Accounts
Evolent (NIA Acquisition)
02.2023 - 12.2023
Vice President, Account Management I
NIA Magellan Health
01.2020 - 02.2023
Sr. Director, Account Executive
NIA Magellan Health
01.2014 - 01.2020
Sr. Clinical Provider Relations Manager
NIA Magellan Health
01.2011 - 01.2014
Master of Public Health -
Florida International University
Bachelor of Science - Health Service Administration
Florida International University
Associate of Science - Radiology Technology
Miami Dade College
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