Vanessa C. Carroll
Phillipsburg,NJ
Summary
Work within a company that allows me to grow professionally. Dynamic individual with hands-on experience in Sales/Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.
Overview
12
12
years of professional experience
Work History
Client District Manager
ADP
01.2022 - 01.2024
- Managed approximately 200 accounts in 6 states
- Deepen relationships across the ADP Family
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Customer Support Specialist
RCN
01.2021 - 01.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of around 60 inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Achieved positive feedback from customers by delivering exceptional support during the resolution of billing concerns.
- Resolved premium billing discrepancies for improved customer relations and loyalty.
Brand Ambassador
Pearl and Hoyt
01.2019 - 01.2021
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Cultivated several business ideas including Amazon, Lyft, Uber, & T-mobile
Retention Specialist
Altice USA
01.2016 - 01.2018
- Answered 100 + inbound calls per day
- Retained customers accounts via credits, upgrades, and promotions
- Responsible for hitting monthly quota
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
Inside Sales Agent
DISH Network
01.2015 - 01.2016
- Answered roughly 80 + inbound calls
- Surpassed monthly quota consistently by utilizing persuasive pitch delivery and rapport-building skills.
- Provided input during weekly sales meetings to discuss challenges faced in the field, contributing valuable ideas for collective success.
- Maintained detailed records of client interactions, ensuring relevant information was easily accessible for future reference.
- Assisted call-in customers with questions and orders.
Accounts Receivable Coordinator
Partners Pharmacy
01.2014 - 01.2015
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations of over 50 accounts
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Streamlined accounts receivable processes by implementing efficient tracking and reporting systems.
- Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
Customer Relations Manager/Cashier Manager
Route 22 Nissan
01.2012 - 01.2014
- Created computer software programs for companies to work more efficiently
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled about 10 complaints daily, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and processed documents related to motor vehicles
Education
Diploma -
Abraham Clark H.S.
Roselle, NJ01.2005
Certificate -
Montclair School of Real Estate
Montclair, NJ03.2014
Skills
- Proficient in Microsoft Office Suite
- Leadership skills
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Sales management
Timeline
Client District Manager
ADP
01.2022 - 01.2024
Customer Support Specialist
RCN
01.2021 - 01.2022
Brand Ambassador
Pearl and Hoyt
01.2019 - 01.2021
Retention Specialist
Altice USA
01.2016 - 01.2018
Inside Sales Agent
DISH Network
01.2015 - 01.2016
Accounts Receivable Coordinator
Partners Pharmacy
01.2014 - 01.2015
Customer Relations Manager/Cashier Manager
Route 22 Nissan
01.2012 - 01.2014
Diploma -
Abraham Clark H.S.
Certificate -
Montclair School of Real Estate
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