VANESSA CERCHIO

A resourceful, effective communicator and facilitator with a strong detail orientation, exceptional trouble shooting and problem solving skills, and the unique ability to establish and maintain mutually beneficial relationships of trust. Trilingual with fluency in English, Spanish, and Portuguese.

• Established a verifiable record of performance excellence during current employment with a leading regional banking institution, evidenced by receipt of employer recognition including
• Customer Index of Quality (CIQ) award based upon results of customer satisfaction survey.
• Top Referrer of the Month recognition for outstanding performance in cross-selling of institutional products and services; and Performance Excellence in Customer Services distinction for individual efforts contributing to top customer satisfaction ranking among all branches in the region.
• Identified opportunities for productivity improvement on a consistent basis, reducing time spent on routine tasks while maintaining superior levels of accuracy.

• Analyzing and organizing administrative functions, ensuring compliance with established performance, quality, and related standards...
• Organizing documents and information, analyzing and verifying accuracy of business documents and administering systematic procedures for retention, protection, retrieval, transfer, and disposal of a broad range of internal documents and other critical information.
• Overseeing receipt of cash and other negotiable instruments for deposit within retail banking environments, performing functions including verification of amounts, entry of deposits into accounts, and issuance of receipts to customers.
• Promoting business development within retail banking environments, cross-selling a broad range of products and services to institutional customers.
• Cultivating and managing relationships with new and existing customers within diversified business environments, responding to inquiries, providing information, and providing referrals when necessary to appropriate internal resources.
• Created a decor company that designs, manage and execute decor for events.
• Establish budgets, review locations and negotiate with all suppliers, vendors and entertainers. Meet deadlines and exceeded expectations.

• Document Preparation
• Customer Service
• Translation/Interpretation
• Data Entry/Management / File Maintenance Business
• Communication / Problem Resolution
• Project Leadership
• Calendar Management
• Customer Relationship Management
• Information Management / Bookkeeping/Accounting