Vanessa Certeza
Colorado Springs,CO
Summary
Detail-oriented team player with strong multi-tasking organizational skills.
Committed to ensuring customer and colleagues satisfaction by applying my many years of customer service skills in various industries to ensure excellent, positive support and experiences
Overview
14
14
years of professional experience
Work History
General Merchandise Associate
King Soopers
11.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Maintained store cleanliness by ensuring aisles were free from clutter or debris
- Assisted in training new team members on best practices for stocking procedures and inventory management systems.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Barista
Cheyenne Mountain Resort and The Country Club of Colorado
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote positive environment.
- Operated espresso machines and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and orders with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, counters, utensils and other equipment daily
- Handled cash and card transactions accurately, maintaining accountability for daily register balances.
- Prepared and stocked food and supplies as needed
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
Member Service Representative
Greater Louisville Association of Realtors
04.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided exceptional service by listening, understanding member needs, and offering appropriate solutions by transferring calls to correct department
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between personnel.
- Collected card payments, processed transactions for realtor store
- Scheduled office meetings and member events
- Handled members concerns with prompt, courteous service to ensure positive experience
General Merchandise Clerk
King Soopers
10.2017 - 03.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Maintained store cleanliness by ensuring aisles were free from clutter or debris
- Assisted in training new team members on best practices for stocking procedures and inventory management systems.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Bookkeeper
King Soopers
06.2015 - 10.2017
- Maintained and processed invoices, deposits, and money logs daily
- Posted daily receipts and payments in accordance with company policy
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Maintained company filing system for financial documents, improving audits, accessibility and organization.
- Distributed cash evenly throughout store registers to prepare for daily transactions
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Tracked company's transactions and expenses from previous day
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Service Desk Clerk
King Soopers
04.2014 - 06.2015
- Provided excellent customer service to customers and other associates
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Performed various money center services to customers including Western Union, lottery ticket sales, money order transactions, and bill pay
- Reduced wait times by effectively multi-tasking during peak hours.
- Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
- Sorted and counted coin and currency to make change for customers or associates
- Performed cash, card and check transactions to complete customer purchases.
Call Center Representative
Xerox Company
09.2013 - 11.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring caller satisfaction daily
- Assisted callers with basic troubleshooting
- Processed payments and fees on customer accounts
Receptionist
Pacific Bay Hotel
01.2011 - 09.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phone promptly and directed incoming calls to correct personnel
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Scheduled, coordinated and confirmed hotel bookings
- Collected room deposits, fees, and payments.
- Handled cash and card transactions for hotel convenience store
- Completed check-in and check-out procedures for guests, in a timely manner
Education
High School Diploma -
Simon A. Sanchez High School
Yigo, Guam06.2010
Skills
- 10 years of customer service in various industries Able to perform basic computer-based tasks, such as data entry, word processing and billing
- Goal-oriented mindset
- Excellent and positive customer engagement
- Strong multi-tasking abilities
- Organizational and detail attentive
References
- Su Atterberry, Medical & Billing Coder, Peak Vista Community Health, 719-648-9291
- Joan Balthrop, Director of Operations, Greater Louisville Association of Realtors, 502-855-5103
- Colleen Brooks, F&B Manager, Cheyenne Mountain Resort, 719-538-4000
- Candace Spinella, General Merchandise Manager, King Soopers, 719-527-1590
Timeline
General Merchandise Associate
King Soopers
11.2022 - Current
Barista
Cheyenne Mountain Resort and The Country Club of Colorado
10.2022 - Current
Member Service Representative
Greater Louisville Association of Realtors
04.2022 - 09.2022
General Merchandise Clerk
King Soopers
10.2017 - 03.2022
Bookkeeper
King Soopers
06.2015 - 10.2017
Service Desk Clerk
King Soopers
04.2014 - 06.2015
Call Center Representative
Xerox Company
09.2013 - 11.2013
Receptionist
Pacific Bay Hotel
01.2011 - 09.2013
High School Diploma -
Simon A. Sanchez High School
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