Vanessa Chang
Tampa,FL
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager/Licensed Realtor
Out Fast Property Management.
05.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Front Office
K2 Academy Of Kids Sports
08.2012 - 11.2016
- Maintained a high level of professionalism while addressing guest inquiries and resolving complaints.
- Managed cash transactions accurately, balancing daily reports and maintaining proper financial records for the front office department.
- Participated in regular team meetings to discuss areas of improvement, share feedback, and implement changes where necessary for better performance outcomes.
- Trained new front office employees on established procedures, customer service skills, and property management systems usage.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Increased customer service success rates by quickly resolving issues.
Education
Associate of Applied Science - Health Information Technology
Pensacola State College
Pensacola, FL12.2012
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Tenant issue resolution
- Fair Housing Regulations
- Leasing and sales
- Payment Collection
- Application process proficiency
Timeline
Assistant Property Manager/Licensed Realtor
Out Fast Property Management.
05.2022 - Current
Front Office
K2 Academy Of Kids Sports
08.2012 - 11.2016
Associate of Applied Science - Health Information Technology
Pensacola State College
Similar Profiles
ABDUL KADER ZILANIABDUL KADER ZILANI
Public Relations Assistant (P.R.O) Services at Fast Support Management Consulting L.L.CPublic Relations Assistant (P.R.O) Services at Fast Support Management Consulting L.L.C
Sneha NathSneha Nath
Program Manager at Vibe Media Group | Martechvibe | MIT Sloan Management Review ME & India | Fast Company MEProgram Manager at Vibe Media Group | Martechvibe | MIT Sloan Management Review ME & India | Fast Company ME
Noah BabinNoah Babin
Company Owner at Hold Fast Lawn Care And Land ManagementCompany Owner at Hold Fast Lawn Care And Land Management
Lamar BlankenshipLamar Blankenship
Youth Development Professional at Boys And Girls Club Of AmericaYouth Development Professional at Boys And Girls Club Of America
Sawyer JacksonSawyer Jackson
House Sitter at NeighborsHouse Sitter at Neighbors