Vanessa Chapman
LaBelle,FL
Summary
Dynamic Hair Stylist and adept Data Entry Clerk with a proven track record at Gail Days Family Hair Salon, enhancing client satisfaction through personalized services and advanced styling techniques. Skilled in social media marketing and client consultations, I excel in building relationships and streamlining operations. My enthusiastic approach and detail-oriented skills have significantly contributed to increased client retention and salon revenue.
Overview
19
19
years of professional experience
Work History
Hair Stylist
Gail Days Family Hair Salon
Fort Myers, FL
02.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Hair Stylist
Sunstreaks Hair Salon
Fort Myers, FL
09.2019 - 07.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Data Entry Clerk
Lynx Services
Fort Myers, FL
03.2008 - 10.2012
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Developed data entry policies and procedures in compliance with company standards.
- Checked for accuracy by verifying data and records.
- Compared transcribed data with source document to detect and correct errors.
Restaurant Manager
Wendys Restaurant
Fort Myers, FL
03.2005 - 06.2007
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Cosmetology
Sunstate Academy
Fort Myers, FL06.2017
GED -
Labelle High School
Labelle, FL04.2004
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Advanced communication skills
- Highly motivated self-starter
- State Licensed Cosmetologist
- Appointment Coordination
- Decision-Making
- Supply Ordering and Management
- Data Entry
- Payment Processing
- Social Media Marketing
- Staff Supervision
- Desktop and Laptop Computers
- POS Terminal Operation
- Employee Training
- Workspace Organization
- Relationship Building
- Product Knowledge
- Clear Communication
- Social skills
Timeline
Hair Stylist
Gail Days Family Hair Salon
02.2022 - Current
Hair Stylist
Sunstreaks Hair Salon
09.2019 - 07.2022
Data Entry Clerk
Lynx Services
03.2008 - 10.2012
Restaurant Manager
Wendys Restaurant
03.2005 - 06.2007
Cosmetology
Sunstate Academy
GED -
Labelle High School