Vanessa Charlemagne

- Prepare the schedule and members for service visits to ensure that patients are seen on time and there's proper flow between appointments.
- Conduct various types of visits, such as Periodic Health Assessment(PHA), In-processing, PDHRA, Overseas, Sea duty Part 2 and 1, Separation, and Retirement Part 1 visits.
Assist service members with Automated Neurological Assessment Metric(ANAM)
- Enter patient data accurately into the Genesis system.
- Train new members on how to perform clinic visits.
- Provide patient-centered health assessments and treatment while maintaining patient readiness and preserving health.
- Perform ambulatory care as directed by providers and nursing staff.
- Ensure patient and employee safety and handle difficult patient service situations effectively.
- Maintain a clear work environment to reduce work-related injuries.
- Proactively review medical records to ensure appointment accuracy.
- Prioritize customer satisfaction and aim for a higher number of positive survey responses.

Screening patient eligibility for studies. Identifies study participants and is involved in their recruitment process on various clinical trials.
Able to effectively prioritize and work on multiple tasks with concurrent deadlines and demonstrate excellent time management skills and efficiency
Assist in research activities to maintain cohort retention by calling and mailing patients with reminders of their appointments, and scheduling and completing research visits
Train new staff regarding survey administration in-person and via phone.
Train new staff regarding informed consent (preparation, administration, documentation, etc.)
Perform quality assurance for new staff on survey administration and consents.
Follow all written and unwritten study practices, procedures and protocols
Administer standardized surveys to research subjects or their proxies via phone, or via in-patient, clinic or home visits
Conduct standardized assessments of patients via in-patient, clinic or home visit, escort patients through hospital during their research visit and represent the research group while guiding visitors from outside an outside institution
Obtain informed consent from eligible patients
Maintain logs of patient screening, research visit scheduling and data collection
Organize and file participant records; prepare and maintain study materials
Assist the clinical Monitor with the revision of the study protocol
Identify appropriate patients for data collection
Collect data via abstraction from paper and electronic medical records
Maintain filing system for electronic and paper-based records
Maintain compliance with HIPAA and IRB regulations and guidelines
Actively communicate and update supervising coordinators and/or faculty on patient data collection and entry status via verbal and written communication
Have initiative in anticipating and responding to staff and research subjects' needs based on awareness of routine and repeated job functions
Work independently and under the direction of the study nurse to ensure successful completion of the clinical research study.

Experience in coordinating phase I / phase II clinical trials.
- Adhere to Good Clinical Practices (GCPs) and SNBL CPC's Standard Operating Procedures (SOP's).
- Conduct and document the informed consent process, including protocol-specific training sessions.
- Conduct adverse event inquiries and complete source documents.
- Perform a quality control review of source document binders and clinical operation sessions for new staff.
- Complete Case Report Forms and monitor and document participants to ensure their understanding and adherence.
- Perform study-related tasks and procedures such as Phlebotomy, vital signs, urine collection, ECGs.
- Ensure that all activities are documented accurately and assist the recruitment department with telephone screenings.
- Make sure that all protocol guidelines are followed and exemplify patient and staff relations in all activities.
- Cooperate/collaborate with physicians and all staff members involved in the participant's care.
- Perform daily equipment checks as required by departmental policy.
- Support the implementation and application of the Initiator database.
- Perform general housekeeping, stocking supplies, bed making, cleaning, and maintaining medical equipment. serve participants' food and refreshments.

· Perform mobile paramedical exams, specimen collection (blood and urine samples), and electrocardiograms.

· Perform online data entry regarding the status of cases, and/or direct daily communication to local branch office.

• Overseeing the front medical desk operations, which included managing manual and computerized appointment scheduling, billing, and keeping track of medical and insurance records
• I have experience working with major insurance carriers and Medicaid
• On a weekly basis, we screened an average of 200 subjects for a fast-paced trial
• Responsible for carrying out various tasks and procedures related to the study, including phlebotomy, vital signs monitoring, urine collection, and ECGs
• Ensured clear and effective communication among subjects, physicians, staff, and laboratory personnel
• Managed daily pharmaceutical tasks, ensuring prompt processing of many change and protocol orders received from doctors.

• Performed regular blood drawing procedures using standard equipment like vacutainer tubes, tourniquets, syringes, and butterfly needles
• Additionally, I communicated with patients to gather information for laboratory records
• Clarified the procedures, eased concerns, and gained cooperation
• Followed standard procedures to ensure accurate patient identification and recorded all necessary collection information on the requisitions
• Followed departmental procedures and used standard techniques and equipment to prepare, process, label, and store patient specimens and samples.

· Duties included: welcoming patients and facilitating registration, obtaining intake information including personal data, medical history, and insurance coverage. Requesting records and scanning records files from other healthcare providers, completing insurance forms and making patient referrals. Locating patient insurance information via computer search, answering a high volume of calls and responding to general inquiries and rerouting of specific calls.

· Word processing of letters and memoranda, typed forms and labels.

· Retrieved and filed medical records and reports, prepared and coordinated specimens and cultures for dispatch to laboratory, obtained initial lab and diagnostic test results, and performed patient vital sign readings.

· Operated X-ray, electrocardiograph, and other equipment to administer routine diagnostic tests or called medical facility or department to schedule patients for tests. Gave injections and/or treatments and performed routine laboratory tests.

· Knowledge on Microsoft word, Access and power point. Able to create spreadsheets, presentation, formulas and queries.