Vanessa Chavez
Laredo,TX
Summary
Flexible hard worker ready to learn and contribute to team success.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the company
Hardworking employee with good customer service, multitasking and time management abilities.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Settlements Administrator
CBI Group
Laredo, TX
10.2023 - Current
- Facilitated smooth transactions by coordinating with brokers, custodians, and other external parties involved in the settlement process.
- Reduced errors in trade settlements by performing thorough daily reconciliations and identifying discrepancies.
- Provided ongoing training and support to junior staff members, fostering a collaborative learning environment within the team.
- Upheld organized recordkeeping practices, efficiently managing electronic filing systems containing sensitive transactional information.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Completed bi-weekly payroll for Number employees.
Insurance Agent
Gatewaycity ins
Laredo, TX
01.2017 - 11.2022
- Responded to customer inquiries and problems to promote great service.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
Cashier
Mex mart
Laredo, TX
03.2015 - 01.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Receptionist
ICM
Laredo, TX
02.2012 - 03.2015
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Dispatcher
Intra solutions
Nuevo, Tamps
03.2009 - 03.2011
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
High School Diploma -
Martin High School
Laredo, TX05.2009
Skills
- English/Spanish language
- Proficient in Microsoft Office (word, excel, and power point)
- Conflict Resolution
- Continuous Learning Attitude
- Conflict resolution techniques
- Financial Settlements Expertise
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Settlements Administrator
CBI Group
10.2023 - Current
Insurance Agent
Gatewaycity ins
01.2017 - 11.2022
Cashier
Mex mart
03.2015 - 01.2017
Receptionist
ICM
02.2012 - 03.2015
Dispatcher
Intra solutions
03.2009 - 03.2011
High School Diploma -
Martin High School