Vanessa Chavez
Concord,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
1
1
year of professional experience
Work History
Shift Leader
Starbucks
Pleasant Hill, CA
09.2023 - 11.2024
- Sent everyone on their break on time
- Organize the store
- Solve costumer problems
- Count money
- Make sure everything was okay and perfect
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Ygnacio Valley High School
Concord, CA06-2023
Some College (No Degree) - Biology
Diablo Valley College
Pleasant Hill, CASkills
- Shift leadership
- Complaint resolution
- Team motivation
- Strong verbal and written communication
- Customer Relationship Management
- Professionalism
- Adaptability
- Problem-solving aptitude
- Multitasking Abilities
- Experience in leadership
- Team building
- Team Leadership
- Conflict Resolution
- Problem-solving abilities
- Bilingual in Spanish
Timeline
Shift Leader
Starbucks
09.2023 - 11.2024
High School Diploma -
Ygnacio Valley High School
Some College (No Degree) - Biology
Diablo Valley College