Vanessa Chosewood
Ocala,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Stay at Home Mom
My Home
04.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Can multitask in every position in the home, outside the home, sports, grocery shopping, scheduling appointments, taking said child to a from appointments, school, sports and all house hold chores.
Server
Eaton's Beach Sandbar & Grill
04.2014 - 08.2014
- Delivered exceptional customer service in high-pressure environments.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Trained new servers on menu items and restaurant policies, fostering team cohesion.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier/BOH Team Member
Sonny's Real Pit Bar-B- Q RESTAURANT
01.1998 - 06.2010
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Conducted end-of-shift cash reconciliation, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Crossed trained to BOH positions to help in areas managers needed to fill.
Medical Assistant/Medical Receptionist/Medical Records and Health Information Technician
Dr. Douglas C. Hall M.D. OB/GYN
08.2004 - 04.2008
- Assisted in patient intake, ensuring accurate medical histories and vital signs collection.
- Coordinated scheduling of appointments, optimizing patient flow and reducing wait times.
- Administered medications and injections per physician directives, adhering to safety protocols.
- Conducted routine laboratory tests, maintaining precision in sample handling and processing.
- Trained new staff on clinical procedures and office policies, fostering a knowledgeable team environment.
- Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Crossed trained other positions to fulfill when needed
Customer Service Representative
Cingular Wireless, AT&T
06.2002 - 08.2004
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating account management tools, enhancing user experience.
- Trained new representatives on policies, procedures, and customer service best practices.
- Managed escalated issues with empathy, providing tailored solutions to ensure satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cocktail Bartender
Cosmopolitan and Lava
06.2002 - 10.2002
- Crafted innovative cocktail recipes, enhancing customer experience and driving repeat business.
- Managed high-volume bar operations, ensuring timely service during peak hours.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Collaborated with kitchen staff to create cohesive drink pairings for menu items, improving overall dining experience.
- Developed strong relationships with customers, promoting loyalty and brand engagement.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Implemented successful upselling techniques to increase overall revenue for the establishment.
Education
Associate of Science - Medical Assistant
U.S. Career Institute
Fort Collins, CO09-2022
High School Diploma -
Vanguard High School
Ocala, Fl06-2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Server
Eaton's Beach Sandbar & Grill
04.2014 - 08.2014
Stay at Home Mom
My Home
04.2008 - Current
Medical Assistant/Medical Receptionist/Medical Records and Health Information Technician
Dr. Douglas C. Hall M.D. OB/GYN
08.2004 - 04.2008
Customer Service Representative
Cingular Wireless, AT&T
06.2002 - 08.2004
Cocktail Bartender
Cosmopolitan and Lava
06.2002 - 10.2002
Cashier/BOH Team Member
Sonny's Real Pit Bar-B- Q RESTAURANT
01.1998 - 06.2010
Associate of Science - Medical Assistant
U.S. Career Institute
High School Diploma -
Vanguard High School