Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Christopher

CA

Summary

Energetic customer service professional with a goal to deliver positive and memorable experiences to every customer. Strong time management and multitasking abilities enable efficient handling of multiple tasks and prioritization of customer needs. A quick learner and hard worker with natural sales talents for effective promotion of products and services.

Overview

2
2
years of professional experience

Work History

Community Manager

IWG Plc
01.2023 - Current
  • Main liaison between the company and property management
  • Includes: reviewing monthly landlord rent statements and vendor invoices
  • Conducted walk-in and self-generated tours providing an excellent first impression to all prospects and presenting our different products, determining the best solution for their business
  • Handled and supported over300+ customer concerns, complaints, and queries
  • Reviewed and retained upcoming client renewals and leveraged high customer retention by75% YTD
  • Worked alongside project managers for New Center Openings (NCO) and office remodels to help implement project goals to ensure opening deadlines were accomplished
  • Organized monthly and quarterly community events for clients and employees to elevate and foster relationships and allow networking opportunities to drive up and maintain high NPS scores
  • Built lasting client relationships across global sectors and high-volume environments with the ability to navigate ever-changing business needs, improve outreach, and continuously drive profitability through upselling of services and products
  • Managed eviction processes and defaulting accounts from beginning to end and found alternative prospects to prevent revenue leakage
  • Managed day-to-day operations of the office, supporting7 team members and over300+ clients
  • Prepared all Office and Virtual Office Move-Ins/Out, ensuring each client’s account was onboarded according to company standards upon move-in date and made sure the client was departing in good standing at a zero balance before processing office retainer refunds
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Provided technical support for IT and telecom systems, including troubleshooting issues, resolving setup challenges, and addressing user queries

Front Desk Receptionist

Best Western Hotel
01.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Provided local area information and recommendations, enhancing guest enjoyment.

Education

High School Diploma -

Beverly Hills High School

Associate of Applied Business -

Los Angeles Valley College
Van Nuys, CA

Skills

  • People-oriented, cooperative, dedicated, and determined individual with a strong focus on building positive relationships and fostering teamwork
  • Proficient in working independently as well as collaboratively within a team or group setting, adapting seamlessly to different work dynamics
  • Proficient in utilizing Microsoft Office and Google Workspace, with expertise in various applications to enhance productivity and organizational effectiveness
  • Staff training
  • Online advertising
  • Employee recruitment

Timeline

Community Manager

IWG Plc
01.2023 - Current

Front Desk Receptionist

Best Western Hotel
01.2023 - Current

High School Diploma -

Beverly Hills High School

Associate of Applied Business -

Los Angeles Valley College

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Vanessa Christopher