Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Vanessa Clayton

Vanessa Clayton

Greenwood,MS

Summary

Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.

Overview

8
8
years of professional experience

Work History

Merchandiser Supervisor

Tractor Supply Company
Greenwood, MS
08.2020 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Established strong vendor relationships to maintain and support business.

Customer Service Representative

Cspire Wireless
Greenwood, MS
02.2018 - 08.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Retail Service Manager

Oreilly Auto Parts
Greenwood , MS
03.2014 - 02.2018
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Followed up with customers during and after installations to verify satisfaction.
  • Promoted brands of parts equipment, increasing sales 60% and maximizing overall revenue.

Education

Associate of Arts - Elementary And Middle School Administration

University of Phoenix
Tempe, AZ
06.2011

Skills

  • Vendor Relationships
  • Design Changes
  • Inventory Control Procedures
  • Planogram Execution
  • Constructive Feedback
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Customer Inquiries
  • Customer Interaction
  • Seasonal Promotions
  • Operational Standards

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Merchandiser Supervisor

Tractor Supply Company
08.2020 - Current

Customer Service Representative

Cspire Wireless
02.2018 - 08.2020

Retail Service Manager

Oreilly Auto Parts
03.2014 - 02.2018

Associate of Arts - Elementary And Middle School Administration

University of Phoenix

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Vanessa Clayton