Vanessa Cleggs
Cleveland,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist II
Step Forward
03.2017 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Rehabilitation Specialist Adults Disability
Bridges Rehabilitation Services
02.2013 - 02.2017
- Evaluated and screened patients to determine needs and provide necessary support.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Maintained safe environment for [Number]-patient facility with continuous surveillance.
- Assisted individuals with addressing disabilities and developing career plans.
Education
MBA - Masters in Business Administration
University of Phoenix
Tempe, AZ06.2024
Bachelor of Science - Bachelor in Health Administration Management
University of Phoenix
Tempe, AZ06.2016
Skills
- Cash Register Operations
- Customer Order Management
- Inputting Claims
- Special Requests
- Customer Service
- Customer Service and Assistance
- Customer Relations
- Senior Leadership Support
- Valid Driver's License
- Call Centers
- Customer Relationship Management
- Excellent Written and Oral Communication
- Microsoft Office
- Telephone Etiquette
- Benefits Explanations
- Customer Information Databases
- Policy and Procedure Adherence
- Corrective Action Planning
- Team Meetings
- Customer Data Confidentiality
- Ability to Work Independently
- Understanding Customer Needs
- Office Supplies and Inventory
- Call Volume and Quality Metrics
- Issue and Complaint Resolution
- Administrative and Office Support
Timeline
Customer Service Specialist II
Step Forward
03.2017 - Current
Rehabilitation Specialist Adults Disability
Bridges Rehabilitation Services
02.2013 - 02.2017
MBA - Masters in Business Administration
University of Phoenix
Bachelor of Science - Bachelor in Health Administration Management
University of Phoenix
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