Vanessa Cleric
Camas,WA
Summary
Seeking a position that will utilize my multifaceted skill set and base of experience in contributing to the success of the right organization. I am a very ethical, hard working, self starting individual that has always enjoyed helping people, being productive and contributing my skills to better my community either as a business owner or an employee. I take pride in everything I engage myself in and take commitments very seriously. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. I have excellent time management and problem-solving skills and the willingness to take on added responsibilities to meet team goals with a positive attitude.
Overview
37
37
years of professional experience
Work History
Owner/Interior Designer
Vanessa's Interior Creations
09.2001 - Current
- Lead full service interior design business offering array of services to residential and commercial clients.
- Specialized in kitchen and bath renovation/design and project management, from concept to completion.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Conducted client consultations to understand requirements and preferences.
- Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
- Devised project budgets to track expenses and avoid cost overruns.
- Received consistent referrals and repeat business from extremely high client satisfaction as well as multiple design and service awards from Houzz.com, based on client reviews.
Administrative Assistant Manager
Pleasanton Business Solutions
02.2018 - 08.2019
- Assistant administrative manager for Executive Suite Center.
- Managed services for over 50 businesses including incoming phone lines, mail handling, conference room bookings, technical support, administrative tasks for tenants including billing, customer service and conference room facilities support.
- Proficient in Microsoft office apps and fast learner to new applications and technologies.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Assistant Manager
ReliaStar Employee Benefits
08.1989 - 02.1998
- Responsible for sales and service of large group corporate employee benefit plans (100+ employees) including Life, Disability, Health Insurance products and 401k plans
- Completed extensive 6 month training program in sales and underwriting and continuing eduction for insurance products
- Responsibilities included outside sales to brokers and corporations, underwriting, proposal presentations, renewals, assistance to service reps conducting employee meetings, travel to clients and to home office in Minneapolis and training new sales reps
- Consistent sales leader earning entry into "Sales Leader of Year Club" by selling in excess of $5 million contracts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Representative
E & K Scientific Products
01.1987 - 08.1989
- Responsible for outside sales of scientific and medical products to medical facilities, research laboratories, universities and biotech companies
- Commission only contract to generate new sales and service for large territory in Northern California
- Consistent sales leader producing 30% sales growth rate in Northern California territory.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Associate of Arts - Interior Design
Las Positas College
Livermore, CABachelor of Arts - Pharmacology
UC Santa Barbara
Santa Barbara, CASkills
- Microsoft Office Applications (Word, PowerPoint, Excel, Outlook)
- 3D Rendering Software (SketchUp)
- Sales Expertise
- Excellent Attention to Detail
- Marketing Support
- Mac OSX Expertise
- Strong Analytical and Problem Solving Abilities
- Account Management, Project Management
- Customer Service
- Multi-Line Telephone Operation and Professional Telephone Demeanor
- Managing Multiple Tasks
- Computer Proficiency
- Administrative Support
- Customer Relationship Management
- Staff Training
- Executive Management Support
Timeline
Administrative Assistant Manager
Pleasanton Business Solutions
02.2018 - 08.2019
Owner/Interior Designer
Vanessa's Interior Creations
09.2001 - Current
Assistant Manager
ReliaStar Employee Benefits
08.1989 - 02.1998
Sales Representative
E & K Scientific Products
01.1987 - 08.1989
Associate of Arts - Interior Design
Las Positas College
Bachelor of Arts - Pharmacology
UC Santa Barbara
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