Vanessa Cole
Van Alstyne,TX
Summary
Proven achiever with a solid background in legal coordination at Independent Financial, adept in legal research and fostering teamwork. Excelled in enhancing operational efficiency and customer satisfaction, demonstrating adaptability and a knack for multitasking. Skilled in data privacy and government regulations, consistently achieving objectives with minimal oversight.
Overview
17
17
years of professional experience
Work History
Legal Coordinator
Independent Financial
McKinney, TX
11.2021 - Current
- Identify various types of Records Requests and process them in accordance with established procedures
- Collaborate annually with the Legal team to review, update and implement procedures and policies.
- Manage the intake, assignment, and processing of Legal Orders.
- Demonstrated adaptability through consistent learning of new software applications and technologies to enhance job performance.
- Managed high-pressure situations effectively by prioritizing tasks according to urgency while maintaining a keen attention to detail.
- Work closely with various departments within the bank for reporting purposes or for visibility
Assistant Branch Manager
Woodforest National Bank
Denison, TX
10.2015 - 11.2021
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Assistant Store Operations Manager
Blockbuster Video
McKinney, TX
05.2007 - 01.2014
- Established rapport with customers through genuine interactions that fostered trust and facilitated repeat visits.
- Resolved customer complaints professionally, ensuring a satisfactory outcome that promoted long-term loyalty to the brand.
- Assisted in the onboarding and training process for new hires, ensuring that they were well-equipped to contribute to the team''s overall success.
- Increased average transaction value through suggestive selling techniques, product bundling, and upselling opportunities.
- Assisted in achieving sales targets through efficient inventory management and strategic merchandising.
- Contributed to a positive work environment by fostering strong team collaboration and open communication.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
GED -
Collin County Community College District
McKinney, TX03.2003
Skills
- Legal Research
- Data privacy
- Efficient multi-tasker
- Billing and Invoicing
- Teamwork and Collaboration
- Time Management
- Government Regulations
- Adaptability and Flexibility
Timeline
Legal Coordinator
Independent Financial
11.2021 - Current
Assistant Branch Manager
Woodforest National Bank
10.2015 - 11.2021
Assistant Store Operations Manager
Blockbuster Video
05.2007 - 01.2014
GED -
Collin County Community College District