Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Cole

Van Alstyne,TX

Summary

Proven achiever with a solid background in legal coordination at Independent Financial, adept in legal research and fostering teamwork. Excelled in enhancing operational efficiency and customer satisfaction, demonstrating adaptability and a knack for multitasking. Skilled in data privacy and government regulations, consistently achieving objectives with minimal oversight.

Overview

17
17
years of professional experience

Work History

Legal Coordinator

Independent Financial
11.2021 - Current
  • Identify various types of Records Requests and process them in accordance with established procedures
  • Collaborate annually with the Legal team to review, update and implement procedures and policies.
  • Manage the intake, assignment, and processing of Legal Orders.
  • Demonstrated adaptability through consistent learning of new software applications and technologies to enhance job performance.
  • Managed high-pressure situations effectively by prioritizing tasks according to urgency while maintaining a keen attention to detail.
  • Work closely with various departments within the bank for reporting purposes or for visibility

Assistant Branch Manager

Woodforest National Bank
10.2015 - 11.2021
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Assistant Store Operations Manager

Blockbuster Video
05.2007 - 01.2014
  • Established rapport with customers through genuine interactions that fostered trust and facilitated repeat visits.
  • Resolved customer complaints professionally, ensuring a satisfactory outcome that promoted long-term loyalty to the brand.
  • Assisted in the onboarding and training process for new hires, ensuring that they were well-equipped to contribute to the team''s overall success.
  • Increased average transaction value through suggestive selling techniques, product bundling, and upselling opportunities.
  • Assisted in achieving sales targets through efficient inventory management and strategic merchandising.
  • Contributed to a positive work environment by fostering strong team collaboration and open communication.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

GED -

Collin County Community College District
McKinney, TX
03.2003

Skills

  • Legal Research
  • Data privacy
  • Efficient multi-tasker
  • Billing and Invoicing
  • Teamwork and Collaboration
  • Time Management
  • Government Regulations
  • Adaptability and Flexibility

Timeline

Legal Coordinator

Independent Financial
11.2021 - Current

Assistant Branch Manager

Woodforest National Bank
10.2015 - 11.2021

Assistant Store Operations Manager

Blockbuster Video
05.2007 - 01.2014

GED -

Collin County Community College District

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Vanessa Cole