Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Conley

Summary

Logistics professional with reputation for high standards and achieving results. Proven track record in optimizing operations and enhancing efficiency. Known for strong team collaboration and adaptability, bringing expertise in employee relations and culture. My attention to detail and effective communication drive operational efficiency and profitability.

Overview

21
21
years of professional experience

Work History

Logistics Manager

United Rentals
12.2022 - Current
  • Oversee logistics operations, ensuring timely delivery of equipment.
  • Implemented process improvements to enhance efficiency. Example, Kaizen box to box and taking over the Equipment Associates to make sure the process runs smoothly.
  • Coordinated cross-functional teams to optimize transportation routes and reduce costs.
  • Led initiatives to streamline operations, increasing throughput and accuracy.
  • Provide coaching and guidance for career development and skill enhancement.
  • Coordinated dispatching of 18 drivers to accomplish daily delivery requirements.
  • Drove continuous improvement initiatives in logistics department, fostering culture of innovation and efficiency.
  • Enhanced team collaboration and communication, leading to more efficient problem-solving.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.

Operations Supervisor

United Rentals
08.2021 - 12.2022
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained and mentored team members on orders, customer service and operational procedures.
  • Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
  • Developed operational reports, analyzing data to identify trends and inform strategic decisions.
  • Led and conducted performance reviews
  • Implemented quality control measures to improve deliveries and customer satisfaction.
  • Contributed towards creating a positive work environment by encouraging open communication among team members, resolving conflicts promptly, and celebrating shared successes together as a unit.
  • Monitored branch performance metrics regularly, taking corrective actions as needed to maintain desired results.
  • Managed 500-700 emails and 30-40 calls daily.
  • Increased and expanded our customer base with KAM's, SAM's and NAM's with processing orders efficiently.

Rental & Transportation Supervisor

Southwest Toyotalift Inc.
09.2018 - Current
  • Manage multiple tasks in high-volume environment.
  • Coordinated with sales teams and management to manage inventory, orders and logistics.
  • Resolved customer disputes to maintain positive relationships and increase customer base. Work closely with all internal departments.
  • Generated leads for rentals through targeted marketing.
  • Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
  • Grew the rental revenue by 28% over two years. My revenue is 6.5% over the budget. Gross profit dollars are up 42%.
  • Trained team members effectively to maintain consistent productivity.
  • Oversee the shop on rental repairs and customer damage repairs to rental assets.
  • Oversee coordinators, transport drivers and shop techs in my department. Responsible for hiring, performance reviews and disciplining.
  • Manage and Budget the P&L Reports.
  • Improved operational procedures to increase efficiency and profitability.

Service Manager

Komatsu Forklift Retail Operations - Long Beach
08.2017 - Current
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Set and administered department budgets for expenditures, materials and labor.
  • Met with customers to discuss service needs and offer available solutions.
  • Maximized category turnover through proactive management strategies.
  • Oversaw team of service technicians and employees focused on the material handling industry.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated and finalized contracts with new and existing customers.
  • Partnered successfully with Cummins and Allison on a new line we are taking on. Coordinated all the training for technicians and set up our dealer agreements.
  • Cultivated and strengthened lasting client relationships.
  • Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
  • Wrote protocols, qualification documents, test plans and test reports for quality assurance purposes.
  • Supported Chief Operating Officer with daily operational functions.
  • Performed routine preventive maintenance to ensure that building systems operated efficiently.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.

Account Manager

Komatsu Forklift Retail Operations - Long Beach
01.2017 - 08.2017
  • Developed new business by networking with valuable customers.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Submitted and tracked orders.
  • Prepared sales contracts.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Visited clients on-site to give benefit-oriented sales presentations.
  • Immediately addressed problems with customer accounts to promote quick resolution.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Contacted satisfied customers to offer additional services.

Service Supervisor

Cal-Lift Inc.
08.2015 - 01.2017
  • Created standard operating procedures for the service department.
  • Implemented strategies to increase service effectiveness.
  • Coordinated work between multiple technicians.
  • Dispatched calls for breakdowns and PM's.
  • Conceptualized future program components as it deals with planned maintenance.
  • Sourced qualified vendors for the Port of Long Beach on builds.
  • The lead communication between the Port for service and parts.
  • Executed PM contracts in timely and accurate manner.
  • Prepared monthly reports for upper management including annual reports, losses and gains for PM's.
  • Visited customers to make sure we were meeting all of their service needs.
  • While visiting customers, would check on technicians work to make sure it was above satisfactory.
  • Assistant to the IT Director for technicians phones and lap tops.

Sales Manager

SCMH Inc.
09.2008 - 08.2015
  • Supervised and coordinated a sales force of 12 sales associates.
  • Supported the sales team in writing proposals and creating lease contracts.
  • Trained all incoming sales team members on our sales quoting system and company computer system (Equipsoft). Was involved and part of the core team on implementing two new computer versions.
  • Built relationships with manufacturer, suppliers and vendors (Battery & Attachment) to establish long-term business growth.
  • Processed and placed orders daily.
  • Monitored and updated New & Used Inventory daily.
  • Attended sales coordinator camp and brought best practices back to the company.
  • Maintained logs for weekly and monthly shop status and sales staff meetings.
  • Coordinated between billing department and customers to resolve problems.
  • Created detailed sales reports for the executive board.
  • Opened and properly distributed incoming mail.
  • Maintained confidential reports and gross profit reports in hard files (Excel) and electronic files.
  • Served as corporate liaison between the finance, service and marketing departments.
  • Maintained 100% accuracy in calculating discounts, sales and commissions.
  • Created and supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Implemented a new paperless project for the sales department.

Account Manager

SCMH Inc.
10.2007 - 09.2008
  • Developed and maintained relationships with key clients to drive sales growth.
  • Conducted in-depth product demonstrations, showcasing features and benefits to potential customers.
  • Identified new market opportunities through competitive analysis and customer feedback.
  • Negotiated contracts with clients, ensuring favorable terms while maximizing profitability for the company.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Established new accounts through cold calling and personal visits to potential customers.

Sales Coordinator

Toyota Lift of Los Angeles
08.2004 - 10.2007
  • Supported the sales team in writing proposals and lease contracts.
  • Coordinated the new, used and ship in deals for sales reps.
  • Integrated a new computer system with the sales team.
  • Coordinated all sales transactions between the sales department, finance department, credit department and service department.
  • Trained all incoming sales team members.
  • Built relationships with vendors to establish long-term business growth.
  • Inside sales rep for the company showing customers our product and creating quotes, leases and closing the deal.

Education

Bachelor of Science - Kinesiology

California State Polytechnic University, Pomona
Pomona, CA
1999

Skills

  • Budgeting and P&L Reports
  • Critical thinking
  • Attention to detail
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Proficiency with CRM, SAP, Dysel, Softbase, EBS, Salesforce and Equipsoft systems
  • Networking skills
  • Efficiently Minded
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Employee training and development
  • Fleet management
  • Team Oriented
  • Employee relations and culture
  • Accident / incident reporting
  • Excellent Customer Service

Timeline

Logistics Manager

United Rentals
12.2022 - Current

Operations Supervisor

United Rentals
08.2021 - 12.2022

Rental & Transportation Supervisor

Southwest Toyotalift Inc.
09.2018 - Current

Service Manager

Komatsu Forklift Retail Operations - Long Beach
08.2017 - Current

Account Manager

Komatsu Forklift Retail Operations - Long Beach
01.2017 - 08.2017

Service Supervisor

Cal-Lift Inc.
08.2015 - 01.2017

Sales Manager

SCMH Inc.
09.2008 - 08.2015

Account Manager

SCMH Inc.
10.2007 - 09.2008

Sales Coordinator

Toyota Lift of Los Angeles
08.2004 - 10.2007

Bachelor of Science - Kinesiology

California State Polytechnic University, Pomona

Similar Profiles

CREATE PROFILE
Vanessa Conley