Vanessa Contreras
Antelope,California
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
9
9
years of professional experience
Work History
Procedure Scheduler
Sutter Health
05.2018 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Insurance Follow-Up Representative
Sutter Health
10.2017 - 05.2018
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Insurance Follow-Up Representative
USCB America
09.2014 - 10.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Applied Science - Pharmacy Technology
Asher College
Sacramento, CA08.2023
Associate of Science - Medical Billing And Coding
Carrington College California - Sacramento
Sacramento06.2013
Skills
- Data Entry
- Patient Relations
- Database Maintenance
- Medical Terminology
- Medical Billing
- Referral Verification
- Patient Scheduling
- Insurance Verification
- Insurance Authorizations
- HIPAA Compliance
- Patient Billing
- EHR Software
- Patient Health Information Access
- Computer Proficiency
- Collaboration and Teamwork
- Outpatient Procedures
- Patient Eligibility Requirements
- Patient Referral
- Office Coordination
- Pharmacy Correspondence
- Medical Records Maintenance
- Prescription Refills
- Customer Service
- Documentation and Recordkeeping
- Appointment Setting
- Appointment Scheduling
- Patient Database Maintenance
- Epic Systems
Timeline
Procedure Scheduler
Sutter Health
05.2018 - Current
Insurance Follow-Up Representative
Sutter Health
10.2017 - 05.2018
Insurance Follow-Up Representative
USCB America
09.2014 - 10.2017
Associate of Applied Science - Pharmacy Technology
Asher College
Associate of Science - Medical Billing And Coding
Carrington College California - Sacramento
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