Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Vanessa Correa

Milwaukee,WI
Vanessa Correa

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am committed to meeting company needs with consistent and organized practices and am skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.

Overview

14
years of professional experience

Work History

Walgreens
Milwaukee, Wisconsin

SFL
05.2018 - 05.2023

Job overview

  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
  • Completed daily checklists to maximize productivity of photo department operations.
  • Inserted processed negatives and prints into envelopes for delivery to customers.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Loaded digital images onto computers directly from cameras or from flash memory cards or USB devices.
  • Trained and guided employees on how to correctly process payments, print photos and merchandise products.
  • Received and processed face-to-face and online orders for photo prints and specialty items.
  • Educated clients on benefits of products with full consultation and cosmetic application.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Assisted in daily store recovery and replenishment.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Greeted customers to determine wants or needs.
  • Exchanged merchandise for customers and accepted returns.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Placed special orders or called other stores to find desired items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Assisted patients in finding over-the-counter solutions to aid minor health issues.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Answered telephones to respond to questions or requests.
  • Established or maintained medications and other patient profiles.
  • Entered prescription information into computer databases.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Helped with purchases and signed customers up for rewards program.
  • Processed refunds for worn, damaged and broken merchandise.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Performed managerial duties on office computer everyday
  • Viewed and responded to manager and store emails when needed
  • Executed daily tasks on the palm pilot and Windows 10 office computer

Crossmark
Milwaukee, Wisconsin

Food Demonstrator
08.2017 - 03.2018

Job overview

  • Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
  • Utilized microwave ovens and different utensils in food preparation for product demonstrations.
  • Observed health and hygiene standards to bolster food safety sampling by consumers.
  • Welcomed interested people to table, offered food samples and explained details about products, including coupons and nutritional information.
  • Neatly set up product demonstration area and placed information materials within easy reach.
  • Engaged customers warmly and encouraged each to try products, boosting sales of food items.
  • Maintained professionality and efficiency while working closely with leadership.
  • Worked promotional events for different products, persuading customers to purchase and documenting sales.

Walmart
Milwaukee, Wisconsin

Customer Service Manager
05.2009 - 06.2016

Job overview

  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated and authenticated returns, exchanges and voids.
  • Processed customer transactions and applied appropriate fees.
  • Answered customer questions about money services.
  • Explained money center rules and regulations to customers.
  • Prepared and checked cashier register tills.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Organized cash movements between offices and to or from banks.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Checked personal identifications during alcohol and tobacco sales.

Education

Veritas High School
Milwaukee, WI

High School Diploma
06.2008

Skills

  • Customer Service
  • Team Building
  • Attention to Detail
  • Microsoft 10
  • Task Prioritization
  • Problem-Solving
  • Multitasking
  • Reliable and Trustworthy
  • Conflict Resolution
  • Interpersonal Communication
  • Training & Development
  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Business Development
  • Staff Management
  • Customer Relations
  • Employee Mentoring
  • Schedule Management
  • Vendor Management
  • Sales Techniques
  • Pharmacy Operations
  • Effective Communication Skills
  • Problem-Solving Skills
  • Inventory Organization
  • Great Team Player
  • Quality Assurance and Control

Additional Information

References

  • Ben (Walgreens Pharmacy Manager) #408-807-9157
  • Karina Vega (Walgreens former Store Manager) #414-326-6300
  • Lynette Butler (414)940-3984
  • Sarah Kablau (414)588-4787
  • Renae Banach (414)690-3365

Timeline

SFL

Walgreens
05.2018 - 05.2023

Food Demonstrator

Crossmark
08.2017 - 03.2018

Customer Service Manager

Walmart
05.2009 - 06.2016

Veritas High School

High School Diploma

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Vanessa Correa