Vanessa Cortes
Vista,CA
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
15
15
years of professional experience
Work History
Property Manager
Golden Cities Management
Vista, CA
03.2020 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Assistant Property Manager
Golden Cities Management - Sunset Springs Apts.
Vista, CA
01.2017 - 04.2020
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Conducted regular inspections of property to identify any needed repairs or improvements.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Handled resident complaints and expedited maintenance requests.
- Checked common areas regularly to keep neat, clean and free of debris.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
Leasing Consultant
Golden Cities Management - Sunset Springs Apts.
Vista, CA
02.2015 - 12.2016
- Ensured apartment availability and rental rates were accurately communicated to potential tenants.
- Provided tours of available units, models, amenities, and common areas.
- Maintained accurate records of unit availability and pricing information.
- Processed applications for prospective tenants and conducted background checks.
- Assisted in coordinating move-in activities such as scheduling maintenance requests or providing access to the premises.
- Regularly inspected vacant apartments to ensure they met leasing standards prior to showings.
- Assisted in creating marketing materials including flyers, brochures, advertisements.
- Organized files for new leases and maintained current files for existing residents.
- Coordinated and followed up on maintenance requests for residents.
- Contacted and followed up with tenants on renewal notices.
- Collected payments from residents on a monthly basis according to their lease agreement terms.
- Generated reports related to occupancy numbers, delinquencies, rents received., as requested by management personnel.
Director of First Impressions
Boys and Girls Club of San Marcos
San Marcos, CA
09.2013 - 01.2015
- Greeted parents upon arrival.
- Organized and maintained reception area to ensure a professional appearance.
- Assisted with special projects as needed by upper management.
- Interacted with parents to register their children into the program.
- Assisted with set-up and break down of special events within the club.
- Performed daily opening and closing duties according to established standards.
- Checked member identification cards when necessary in accordance with policy.
Criminal Clerk
San Diego Superior Court
Vista, CA
07.2010 - 03.2011
- Collected, verified and entered data into computer systems to maintain accurate records.
- Managed clerical tasks such as filing motions, making copies, and delivering cases to court rooms.
- Organized files and maintained case information by utilizing a variety of tracking systems.
- Reviewed case materials to ensure accuracy prior to submission to appropriate personnel.
- Verified completeness of all documentation associated with criminal cases.
Cashier
Lowes Home Improvment
San Marcos, CA
06.2009 - 09.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Answered customer questions and provided store information.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
Mission Hills High School
San Marcos, CA06-2009
Some College (No Degree) -
Palomar College
San Marcos, CASkills
- Property Management
- Tenant relations
- Skilled multi-tasker
- Work order monitoring
- Rent collection
- Eviction notices
- Vendor Management
- Customer service-focused
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Property Manager
Golden Cities Management
03.2020 - Current
Assistant Property Manager
Golden Cities Management - Sunset Springs Apts.
01.2017 - 04.2020
Leasing Consultant
Golden Cities Management - Sunset Springs Apts.
02.2015 - 12.2016
Director of First Impressions
Boys and Girls Club of San Marcos
09.2013 - 01.2015
Criminal Clerk
San Diego Superior Court
07.2010 - 03.2011
Cashier
Lowes Home Improvment
06.2009 - 09.2010
High School Diploma -
Mission Hills High School
Some College (No Degree) -
Palomar College
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