VANESSA CRAIG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Administrative Assistant/Transaction Coordinator
Realty One Group
04.2024 - Current
- Prepared HUD-1 Settlement Statements for review by agents and clients
- Ordered payoffs, HOA statements and other required documents for closings
- Reviewed and verified all closing documents for accuracy prior to submission
- Organized and tracked all transactions from contract to close of escrow
- Coordinated with lenders and their processing teams to ensure timely closings
- Assisted in resolving title issues, such as liens, encroachments, easements
- Provided updates to clients throughout the entire transaction process via email or phone calls
- Scheduled inspections and appraisals as needed during the transaction process
- Handled document preparation tasks such as recording deeds, mortgages, releases of liens
- Processed earnest money deposits in accordance with applicable laws and regulations
- Updated transaction status in internal databases on a daily basis
- Resolved post-closing issues promptly after closing date.
Patient Registration Clerk
Option Care
01.2021 - 04.2024
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Retrieved medical data for physicians and patients.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
Medical File Auditor
Record Flow
03.2009 - 01.2013
- Greeted and checked-in patients, ensuring a positive experience
- Scheduled appointments and managed patient inquiries
- Maintained patient records and updated personal information
- Assisted in managing the front desk operations
- Conducted risk assessments to identify potential areas of fraud or non-compliance
- Identified discrepancies in financial documents, investigated causes, and proposed solutions
- Performed regular reviews of the company's operations for compliance with laws and regulations
- Assisted in preparing audit plans based on established objectives and standards
- Compiled records and prepared reports of findings
- Operated a variety of office equipment including scanners, copiers and printers
- Scanned paper documents into electronic format for storage in computer databases
- Identified discrepancies in record keeping and corrected errors where needed.
Patient Registration Clerk
Arrowhead Hospital
03.2000 - 07.2006
- Welcome patients and visitors to the office by greeting and acknowledging them upon entrance
- Answer and direct multiple phone lines in a timely manner, including checking voicemails
- Interview patients, establish patient record with demographic and financial information, identifies insurance codes, obtain consents, obtain authorizations, and advise patients of co-pays
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assist patients with scheduling appointments and completing paperwork
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
Transaction Coordinator
REMAX ELEGANCE
02.2013 - 06.2015
- Reviewed, revised and processed all documents related to real estate transactions
- Assisted clients with the completion of contracts, forms and disclosures
- Coordinated inspections, appraisals, title searches and other tasks associated with real estate transactions
- Ensured compliance with state regulations regarding real estate transactions
- Maintained accurate records of all transaction activities in a timely manner
- Provided support to agents during the negotiation process of purchase agreements
- Resolved issues that may arise throughout the transaction process
- Monitored progress of each transaction from contract to close
- Organized and managed multiple deadlines for each transaction involved in the process
- Communicated effectively with clients, agents and other parties involved in the transaction
- Provided timely updates on status changes to stakeholders in each transaction
- Answered questions from clients about their transactions and provided additional information as needed
- Worked closely with escrow officers to ensure smooth closings
- Tracked data related to sales volume, closed deals, time frames and profitability of each transaction.
Education
ASSOCIATE OF SCIENCE - MEDICAL ADMINISTRATIVE
Ultimate Medical Academy - Clearwater
Clearwater, FLCERTIFICATION - MEDICAL RECORDS ADMINISTRATION
North-West College-Ontario
Ontario, CASkills
- Strong Organization
- Professionalism and Etiquette
- Patient confidentiality
- Healthcare industry understanding
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Accuracy and Precision
- Resourcefulness and Initiative
- Electronic Recordkeeping
- Data Entry
- Patient Relations
- Payment Collection
- Electronic Medical Record Software
Timeline
Administrative Assistant/Transaction Coordinator
Realty One Group
04.2024 - Current
Patient Registration Clerk
Option Care
01.2021 - 04.2024
Transaction Coordinator
REMAX ELEGANCE
02.2013 - 06.2015
Medical File Auditor
Record Flow
03.2009 - 01.2013
Patient Registration Clerk
Arrowhead Hospital
03.2000 - 07.2006
ASSOCIATE OF SCIENCE - MEDICAL ADMINISTRATIVE
Ultimate Medical Academy - Clearwater
CERTIFICATION - MEDICAL RECORDS ADMINISTRATION
North-West College-Ontario
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