Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Crocker

Corryton,TN

Summary

Dynamic and accomplished administrative professional blending seamlessly my Payroll and Human Resource skills, working independently or on a team as HR Assistant and Payroll Coordinator. Adept for accuracy, a powerful sense of customer service, keen eye for details to follow processes, and an entrepreneurial spirit. Distinguished by my Technical ability of HRIS systems and databases, to audit, measure, report, and communicate results. Complimented by my recent Lean Six Sigma Green Belt accomplishment. Proficient in a streamlining approach to analyze and deliver data with various Excel tables, spreadsheets and dashboards. Handle highly sensitive information with tact, meticulous and organized work habits. Demonstrated skills for new hire onboarding, I-9 verifications, benefits administration, FMLA, recruiting, payroll, timekeeping management and processing, calculating retros, pay rate adjustments, adding benefits, and tax deductions. Confidence to work directly with management to build consensus and collaborate with cross-functional teams to coordinate and troubleshoot payroll implementations on a corporate level. Eager to contribute my powerful sense of customer service, clear communication, technical, analytical and writing skills for a creative and dynamic team.

Overview

31
31
years of professional experience
1
1
Certification

Work History

OWNER and OPERATIONS MANAGER

A RIGHT RESUME
Knoxville, TN
08.2009 - Current
  • Maintained relationships with existing clients by providing superior customer service.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintain a successful web site for advertisement on major Nuclear and Fossil Industry job boards
  • Partnered with ROADTECHS.COM for creation of Black-Book Profiles for their clients
  • Write, edit, review technical jobs and descriptions for accuracy and interviewing subject matter experts for job information
  • Writing highly effective summaries, qualifications, work experience and cover letters for Engineering and technical fields

HR / PAYROLL COORDINATOR

CLAYTON Homes - Appalachia
Andersonville, TN
11.2019 - 02.2024
  • Provided support to employees regarding issues related to their paychecks or other payroll matters.
  • Communicated regularly with internal departments such as Human Resources or Accounting about changes impacting payroll calculations or deductions.
  • Handled upkeep and day-to-day management of Workday and Kronos timekeeping system.
  • Maintained accurate records of payroll transactions and employee information in the HRIS system.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Assisted with the preparation of weekly payroll reports for management review.
  • Analyzed employee time records to determine eligibility for overtime pay according to company policies.
  • Generated relevant paperwork and payroll reports.
  • Processed weekly payroll for over 250 employees; ensuring accuracy and compliance with federal, state, and local regulations.
  • Managed payroll for temporary, hourly and salaried employees.
  • Responded to requests for information as company expert on payroll operations.
  • Entered corrected records into Workday and added additional adjustments as required.
  • Implemented new processes or technologies designed to improve efficiency within the department's operations.
  • Generated various reports from the HRIS system relating to vacation accruals, Overtime balances.
  • Managed files and payroll for over 300 employees.

SR. ADMINISTRATATIVE/PAYROLL COORDINATOR

Edgewell Personal Care Co
Knoxville, TN
11.2012 - 11.2019
  • Provided support to employees regarding issues related to their paychecks or other payroll matters.
  • Communicated regularly with internal departments such as Human Resources or Accounting about changes impacting payroll calculations or deductions.
  • Handled upkeep and day-to-day management of ADP/Enterprise timekeeping system.
  • Maintained accurate records of payroll transactions and employee information in the HRIS system.
  • Assisted with the preparation of biweekly payroll reports for management review.
  • Generated relevant paperwork and payroll reports.
  • Completed account reconciliations, deposits and expense tracking.
  • Processed weekly payroll for over 130 employees; ensuring accuracy and compliance with federal, state, and local regulations.
  • Assisted with audits by preparing accounts and providing information.
  • Responded to requests for information as company expert on payroll operations.
  • Reviewed all manual checks issued by the organization prior to release for payment.
  • Conducted periodic audits of payroll data to ensure accuracy of payments and deductions.
  • Generated various reports from the HRIS system relating to vacation accruals, sick leave balances, on-premises, and overtime
  • Developed procedures for processing retroactive wage adjustments due to errors or missed payments.
  • Supported payrolls, driving timely and accurate payment of employee wages.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Worked closely with human resources (HR) to safeguard confidential employee data.
  • Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.

RECRUITER/PAYROLL COORDINATOR

SAMICO Staffing Agency
Powell, TN
06.2009 - 02.2012
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Explained job duties, compensation and benefits to potential candidates.
  • Sourced and screened potential candidates for open positions.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Collaborated with hiring managers to understand position requirements.
  • Provided ongoing support throughout the entire recruitment life cycle processes.
  • Maintained Applicant Tracking System records of all applicants.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.

HR ASSISTANT/GENERALIST

SunCoke Energy
Knoxville, TN
11.2007 - 04.2009
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Coordinated Affirmative Action (AAP) for three plant locations, fully responsible for federal and state EEO, Vets 100 and electronic New Hire reporting for Knoxville location
  • Developed metrics to evaluate HR’s contributions to the achievement of the organization’s goals
  • Enhanced processes by creating a workforce action form (WAF) for documentation & process flow of salary staff
  • Initiate and administer FMLA/STD employee processes
  • Lead corporate initiatives for United Way and championed team of five, to process grants, made decisions for distribution of $80K in charitable contributions for local charities
  • Managed database records, file maintenance & compensation control totals for processing of 150 salary EE’s
  • Managed talent acquisition log, scheduling, interviewing candidates, orientation, and onboarding
  • Policy updates, offer letters, and job description creation
  • Timely job postings on internal HRSmart System as a recruiter and MS Visio Org chart updates accrual tracking

HR ASSISTANT

Sea Ray Boats Corporate Office
Knoxville, TN
05.2002 - 10.2007
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
  • Processed onboarding paperwork for new hires and rehires.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Drafted letters of offer to new hires outlining terms of employment.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.

PAYROLL ASSISTANT/Administrative Department Head

Goody's Family Clothing Corporate Office
Knoxville, TN
01.1997 - 02.2002
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Maintained accurate records of employee time cards and attendance records.
  • Achievement: Processed multi-million-dollar payroll interface and coordinated with 336 store managers in eighteen states, and 10K employees, for the non-exempt payroll interface from Kronos to Lawson
  • Created spreadsheets for tracking various types of payroll data such as bonuses or commissions paid out to employees.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Responded promptly to requests from Human Resources regarding changes in salary or benefit deductions for existing staff members.
  • Prepared quarterly reports for local, state, and federal agencies such as W-2s, 1099s, 941s.
  • Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
  • Worked closely with accounting department staff to reconcile monthly bank statements and accounts payable and receivable ledgers.
  • Completed and balanced quarterly tax reporting and 941 federal tax deposits
  • Implemented garnishments for child support, IRS levies, and wage assignments
  • Managed a team of three and kept accuracy of time accrual records for 10,000 employees.
  • Resolved employee issues for bonus, W2 & W4
  • Filed paperwork associated with wage garnishments or child support orders according to court requirements.

SALES AUDIT ACCOUNTING ASSISTANT

Goody's Family Clothing Corporate Office
Knoxville, TN
02.1996 - 01.1997
  • Processed bank cards, verify/research bank deposits, corrected deposit and register errors
  • Researched and revealed cases of credit card fraud resulting in termination of employees and apprehension of customers
  • Reviewed store processing sales audit packages for accuracy and completeness

STOCK ROOM MANAGER/DEPARTMENT HEAD/Cashier Team Lead

Goody's Family Clothing, Store
Bowling Green, KY
09.1992 - 02.1996
  • Leadership was highly effective for stockroom cleanliness, process, and the prompt flow of inventory
  • Progressive responsibilities and supervised team of three to size, security tag, hang or fold each article received in the store
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Education

Some College (No Degree) - Human Resources Development

DeVry University
Downers Grove, IL

Skills

  • Regulatory Compliance
  • Marketing Tactics
  • KPI Management
  • Administrative Oversight
  • Verbal and Written Communication
  • Key Partnership Cultivation
  • Hiring and Staffing
  • Human Resources
  • Staff Hiring
  • Customer Relations

Certification

  • 03/2024: LEAN SIX SIGMA-Green Belt

Timeline

HR / PAYROLL COORDINATOR

CLAYTON Homes - Appalachia
11.2019 - 02.2024

SR. ADMINISTRATATIVE/PAYROLL COORDINATOR

Edgewell Personal Care Co
11.2012 - 11.2019

OWNER and OPERATIONS MANAGER

A RIGHT RESUME
08.2009 - Current

RECRUITER/PAYROLL COORDINATOR

SAMICO Staffing Agency
06.2009 - 02.2012

HR ASSISTANT/GENERALIST

SunCoke Energy
11.2007 - 04.2009

HR ASSISTANT

Sea Ray Boats Corporate Office
05.2002 - 10.2007

PAYROLL ASSISTANT/Administrative Department Head

Goody's Family Clothing Corporate Office
01.1997 - 02.2002

SALES AUDIT ACCOUNTING ASSISTANT

Goody's Family Clothing Corporate Office
02.1996 - 01.1997

STOCK ROOM MANAGER/DEPARTMENT HEAD/Cashier Team Lead

Goody's Family Clothing, Store
09.1992 - 02.1996

Some College (No Degree) - Human Resources Development

DeVry University

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