Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Vanessa Crooks

Vanessa Crooks

Coral Springs,Florida

Summary

Organized, dependable and hardworking job seeker who is successful at managing multiple priorities with a positive attitude and excellent customer service. Good at problem solving. Good interactive skills geared towards delivering premium customer service. Willingness to take on added responsibilities to meet team goals. Self-motivated athletic professional with extensive experience in leadership positions and working with teams. Manages time efficiently and works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Legal Assistant

Harris PLLC
01.2022 - 05.2023
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Provided valuable training and support to junior staff members as needed, fostering a collaborative work culture that promoted professional growth for all team members.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.

Receptionist Administrator

Kinks Couture
08.2021 - 12.2021
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Store Manager

Nine20 Collections
08.2020 - 01.2021
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Professional Athlete

SWEPT Track Club
11.2017 - 07.2021
  • Improved team performance by consistently demonstrating leadership and strong work ethic during practices and games.
  • Achieved recognition as a top-performing athlete by maintaining optimal physical fitness through rigorous training regimens.
  • Contributed to team success by consistently meeting or exceeding performance goals set by coaching staff.
  • Enhanced team cohesion by actively participating in team-building activities and fostering positive relationships with teammates.
  • Promoted the importance of sportsmanship, discipline, and teamwork both on and off the field to uphold the reputation of the organization.
  • Maintained consistent communication with coaching staff regarding progress toward personal goals and areas needing additional focus or support.
  • Optimized nutrition, training regimens and lifestyle choices to keep fitness at optimal levels.
  • Trained extensively Number hours per week for upcoming competitions to perform at top-level.
  • Applied discipline and sense of responsibility toward all team and personal activities.
  • Adapted quickly to changing game plans and strategies.
  • Maintained professionalism when attending charity, sporting and media events as team representative.
  • Trained extensively and observed proper nutrition for weeks leading up to national-level fitness competitions.
  • Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
  • Managed time effectively while traveling for games, attending practice, and going to classes.
  • Represented the organization with professionalism and integrity during media interviews, public appearances, or other events in which interaction with external stakeholders occurred.
  • Remained adaptable in response to changes in game strategies or unexpected challenges encountered during competition play.

Administrative Assistant/ Media Personality

Brawta Sports
08.2015 - 08.2016
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.

Customer Service Representative

Sutherland Global
07.2014 - 07.2015
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Bachelor of Science - Political Science

The University of the West Indies, Mona
08.2017

High School Diploma -

The Immaculate Conception High School
Jamaica
08.2012

Skills

  • Excellent verbal communication skills
  • Strong supervisory and leadership skills
  • Thorough understanding and compliance of procedures and policies
  • Excellent organizational skills and attention to detail
  • Ability to keep accurate records
  • Ability to work independently and as a team
  • Flexible and Adaptable
  • Proficient with Microsoft Office Suite (incl Word, Excel, PowerPoint & Outlook)
  • Excellent Customer Relations and Service Skills
  • Strategic Thinking
  • Sportsmanship
  • Performance Analysis
  • Injury Prevention
  • Visualization Techniques
  • Incredible Speed
  • Goal Setting
  • Superior Strength
  • Time Management
  • Focus and Concentration
  • Coachability
  • Teamwork Abilities
  • Advanced Agility
  • Self-Discipline
  • Exceptional Endurance
  • Powerful Stamina
  • Competitive Spirit
  • Effective Communication
  • Problem Solving
  • Physical Conditioning
  • Mental Toughness
  • Decision Making
  • Athletic Training and Coaching
  • Competitive
  • Strong Work Ethic
  • Sports Enthusiast
  • Leadership Development
  • Teamwork and Cooperation
  • Adaptable

References

Akilah Harris, akilah@akilahharrispllc.com, 1.954.789.9109

Okeile Stewart

okeilelavarstewart@gmail.com

1.876.823.3523

Certification

  • First Aid/CPR Certified
  • Licensed Zumba Instructor
  • Certified Advanced Personal Trainer

Timeline

Legal Assistant

Harris PLLC
01.2022 - 05.2023

Receptionist Administrator

Kinks Couture
08.2021 - 12.2021

Store Manager

Nine20 Collections
08.2020 - 01.2021

Professional Athlete

SWEPT Track Club
11.2017 - 07.2021

Administrative Assistant/ Media Personality

Brawta Sports
08.2015 - 08.2016

Customer Service Representative

Sutherland Global
07.2014 - 07.2015

Bachelor of Science - Political Science

The University of the West Indies, Mona

High School Diploma -

The Immaculate Conception High School

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Vanessa Crooks