Vanessa Cruz

Work History

Allesee Orthodontic Appliances (AOA Lab)

07.2018 - 03.2022

Cardinal Health (Contract Position)

07.2016 - 07.2017

Processed orders by phone and via email
Maintained knowledge of new product offerings and changes for order provisioning processes.
Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Performed quarterly audits for all monetary items, pricing information, and order status for our patients
Order entry
Sent emails communicating order status and informed customers of back-orders or shipping delays.
Reviewed orders for accuracy, errors, and omissions to minimize incorrect shipments.

Parallel Employment Group (Contract Position)

04.2016 - 05.2016

Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Utilized active listening skills to identify customer needs and provide appropriate solutions.
Maintained and managed customer files and databases.
Investigated and resolved customer inquiries and complaints quickly.

Amazon

06.2015 - 04.2016

Examined products and verified conformance to quality standards
Examined contents and compared them with manifest, invoices, and orders to verify the accuracy of the incoming and outgoing shipment
Trained new Receiving Associates
Unloaded pallets and deliveries and organized products in warehouse.
Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
Sorted and delivered materials to different work areas and staff.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Manpower (Temp Position)

01.2015 - 03.2015

Disposed of damaged and defective items returned to vendors
Prepared products, supplies, and equipment for use and assembled as necessary
Stored items in an orderly and accessible manner in the warehouse
Packed/unpacked items to be stocked
Picked/packed special orders
Assembled a variety of tool kits
Completed cycle counts and monthly inventory.
Verified orders by comparing names and quantities of items packaged with shipping documents.

Parallel (Temp Position)

02.2013 - 01.2015

Supported production needs by performing routine tasks using standard procedures and equipment.
Inspected final products to assess compliance with quality standards and established tolerances.
Prepared materials for assembly work to keep workflows running smoothly.
Verified product orders and shipping dates and entered information into databases and reports.
Input data into spreadsheets and databases.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Unpacked and repacked items in different quantities and configurations for shipment.
Verified quantity and description of materials received by checking merchandise against the packing list.
Assembled pallets and crates for secure transportation of materials.
Helped train new employees in safe practices and warehouse procedures.