Vanessa Cruz
Grand Prairie,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Independent Hair Stylist
Pixie Glam Studio
07.2021 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
Sales Supervisor
Michael Kors
01.2018 - 06.2021
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
Education
High School Diploma -
Springtown High School
Springtown, TX07.2013
Skills
- Product Merchandising
- Trend Monitoring
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Active Listening
- Creative Vision
Languages
Spanish
Full Professional
Timeline
Independent Hair Stylist
Pixie Glam Studio
07.2021 - Current
Sales Supervisor
Michael Kors
01.2018 - 06.2021
High School Diploma -
Springtown High School
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