Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Certification
References
Timeline
Generic

Vanessa CRUZ

San Jose,California

Summary

Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Billing Specialist

NurseRegistry
Palo Alto, CA
05.2022 - Current
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Collected, posted, and managed patient account payments.
  • Investigated and resolved issues to maintain billing accuracy.
  • Worked with team members and leadership to identify and develop process improvements.
  • Accurately input procedure codes, diagnosis codes, and patient information into billing software to generate up-to-date invoices.
  • Developed financial reports detailing accounts receivable aging status.
  • Processed and sent invoices, adjustments, and credit memos to customers.

Gift Analyst

SAN JOSE STATE UNIVERSITY
SAN JOSE, CA
02.2017 - 05.2022
  • Maintained accounting records of donations for several on-campus foundations, donors, and other student-related organizations.
  • Knowledge of CSU guidelines, Charitable Giving policies, and IRS tax regulations.
  • Managing charitable gifts to the CSU accurately, timely, and with confidentiality.
  • Conduct analytical research, and increase customer service satisfaction by resolving complex donor-related questions.
  • Process matching gifts, quarterly reports, invoicing, and confidential information into the Advance database for accuracy.
  • Developed actionable roadmaps for improving workflows and processes.
  • Maintained accurate records of all data collected during analysis processes.

Office Manager

NATIONAL MAILING SERVICES
SAN JOSE, CA
05.2015 - 10.2016
  • Primary point of contact for CEO.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Resolved customer inquiries in timely manner while maintaining positive relationships with clients.
  • Maintain accuracy and data entry of inventory of products and supplies.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .

Office Manager

CENTRAL YMCA
SAN JOSE, CA
09.2009 - 05.2015
  • Facilitate communication between participants, instructors and staff
  • Processed and evaluated documents for financial aid
  • Maintained confidential information, and record keeping
  • Allocating campaign funds to participants for programs and families in need.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office inventory and placed new supply orders.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Account Executive

CLEAR CHANNEL
SAN FRANCISCO, CA
02.2006 - 09.2009
  • Brought in revenue by creating radio, internet, and event advertising
  • Wrote and produced on-air commercial ads
  • Managed to obtain professional communication with local businesses, promoters, and venue representatives to ensure marketing plan satisfaction
  • Collaborated with other departments to ensure accuracy and creating Marketing plans for clients, based on client's needs
  • Meeting multiple deadlines and problem-solving that may arise with customers marketing plans.
  • Managed record-keeping and basic sales report preparation with accuracy

Education

Master of Arts - Communications

SAN JOSE STATE UNIVERSITY

Bachelors of Arts - Communications

SAN FRANCISCO STATE UNIVERSITY

Skills

  • Customer Service
  • Relationship building
  • Financial Reporting
  • Accounts Receivable Expertise
  • Discrepancy Resolution
  • Account Reconciliation
  • Organizational skills
  • Data management

Leadership Experience

  • SJSU Scholarship Review Committee- Fall Applicants 2018 -2022
  • SJSU Commencement Crew- 2017-2022
  • SJSU UA Kudos Committee- 2017- 2020
  • SJSU UA Holiday Party Committee-2017, 2018, & 2019

Certification

  • Booking Basics: Coursera, July 2023
  • Digital Marketing Foundations: Linkedin Learning, April 2022
  • Microsoft Excel Certification: Work2Future, June 2015

References

References available upon request.

Timeline

Billing Specialist

NurseRegistry
05.2022 - Current

Gift Analyst

SAN JOSE STATE UNIVERSITY
02.2017 - 05.2022

Office Manager

NATIONAL MAILING SERVICES
05.2015 - 10.2016

Office Manager

CENTRAL YMCA
09.2009 - 05.2015

Account Executive

CLEAR CHANNEL
02.2006 - 09.2009

Master of Arts - Communications

SAN JOSE STATE UNIVERSITY

Bachelors of Arts - Communications

SAN FRANCISCO STATE UNIVERSITY
Vanessa CRUZ