Hi, I’m
Vanessa Cruz
Reno,NV
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
10
years of professional experience
2
Languages
Work History
Spectrum Charter Communications
Sales Associate
07.2023 - Current
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
AT&T Mobility Corporate
Team Lead Sales Representative
07.2014 - 04.2023
Job overview
- Meeting different monthly quotas based on store traffic
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Specialized in business and FirstNet ( firefighters, police, and hospitals) accounts
- Managing escalation in billing issues and install problems
- Developed and maintained knowledge of current sales and promotions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Kept detailed track of sales and customer information in company system.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
AT&T
Assistant Store Manager
07.2019 - 09.2021
Job overview
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Inc Authority
Compliance Advisor
04.2022 - 07.2022
Job overview
- Corporate liaison
- Maintain business in compliance
- Processes over 300 Annual reports a month
- Meeting different weekly quotas
- Receive and make daily Business calls
- Manage over 300 clients from all 50 states
- Responded to employee inquiries regarding compliance regulations and procedures.
- Prepared and submitted regulatory filings in timely manner.
- Kept up to date on compliance trends and rulings using meticulous research and study.
Education
Earl Wooster High SchoolReno, NV
High School Diploma
06.2013
Skills
- Bilingual
- Office proficient
- Adobe creative suite
- Credit processing
- Training and development
- Customer Care
- Client Relationship-Building
- Sales Contracts
- Billing and Collections
- Teamwork and Collaboration
- Retail Metrics and Goals
- Invoice Filing
- Maintenance
- Receiving Merchandise
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Spectrum Charter Communications
07.2023 - Current
Compliance Advisor
Inc Authority
04.2022 - 07.2022
Assistant Store Manager
AT&T
07.2019 - 09.2021
Team Lead Sales Representative
AT&T Mobility Corporate
07.2014 - 04.2023
Earl Wooster High School
High School Diploma
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