Vanessa Cullen
Fruitland,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Pen Rider
Boise Valley Feeders
10.2022 - 11.2023
- Examined animals for signs of sickness and overall herd health.
- Observed animals and notified supervisor of signs of illness.
- Herded livestock using horses or ranch ATVs.
- Trained part-time help in livestock care and ranch operations.
- Dipped or bathed animals with appropriate applications to control parasites.
- Maintained condition of stock horses used to herd cattle.
- Doctored sick and injured cattle.
- Shipped livestock
- Received livestock
- checked pens of cattle horseback
- Directed training of over 6 horses during 3-year tenure.
Customer Service Manager
Mccrea Heating And Plumbing
02.2021 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Pen Rider
Boise Valley Feeders
02.2020 - 02.2021
- Provided individual instruction and education on strength equipment to minimize injury.
- Observed animals and notified supervisor of signs of illness.
- Examined animals for signs of sickness and overall herd health.
- Herded livestock using horses or ranch ATVs.
- Trained part-time help in livestock care and ranch operations.
- Dipped or bathed animals with appropriate applications to control parasites.
- Directed training of over 6 horses during 3-year tenure.
- Shipped Cattle.
- Received cattle.
- Checked pens of cattle horseback.
Assistant Manager, Customer Service
Dairy Queen Grill & Chill
06.2017 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Habilitative Supports Technician
Community Partnerships Of Idaho
03.2013 - 08.2015
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Provided therapeutic activities to assist with patient development.
- Assisted in development of therapeutic activities for patients.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Assessed patient progress and reported changes to supervising physician.
- Charted on each patient daily.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Determined therapies, requested materials and received equipment in accordance with patient care initiatives and insurance plans.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
Education
No Degree - Equine Studies
Universtiy of Montana Western
Dillon MT GED -
Treasure Valley Community College
Ontario, OR06.2011
Skills
- Equipment Maintenance
- Sorting and Penning
- Teamwork Abilities
- Attention to Detail
- Animal Husbandry
- Feedlot Operations
- Record Keeping
- Decision Making
- Time Management
- Adaptability
- Cattle Handling
- Basic Veterinary Knowledge
- Nutrition Management
- Herd Health Monitoring
- Vaccination Administration
- Dehorning Techniques
- Horseback Riding
- Operations Management
- Recruiting and Interviewing
- Task Delegation
- Money Handling
- Customer Relationship Management (CRM)
- Orientation and Training
- Staff Supervision
- Employee Performance Evaluation
- Staff Management
- Team building
- Creative thinking
- Sales expertise
- Analytical thinking
- Employee engagement
- Process improvement
- Product knowledge
- Goal setting
- Client relationship management
- Critical thinking
- Attention to detail
- Quality control
- Customer Service
- Stress Management
- Active Listening
- Professionalism
- HIPAA Compliance
- Patient Assessment
- Customer Rapport
- Appointment Scheduling
- Employee Training
Timeline
Pen Rider
Boise Valley Feeders
10.2022 - 11.2023
Customer Service Manager
Mccrea Heating And Plumbing
02.2021 - 05.2021
Pen Rider
Boise Valley Feeders
02.2020 - 02.2021
Assistant Manager, Customer Service
Dairy Queen Grill & Chill
06.2017 - 05.2019
Habilitative Supports Technician
Community Partnerships Of Idaho
03.2013 - 08.2015
No Degree - Equine Studies
Universtiy of Montana Western
GED -
Treasure Valley Community College
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