Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Timeline
Hi, I’m

Vanessa Cutright

Ocala,FL
"We don't forgive people because they deserve it. We forgive them because they need it...Because we need it. We all need it."
Janis Joplin
Vanessa Cutright

Summary

Dynamic retail professional with a proven track record at Wal-Mart Supercenter and Sam's Club, excelling in customer engagement and sales strategy. Recognized for enhancing customer satisfaction through proactive service and expert product knowledge, achieving sales goals consistently. Skilled in cash handling and loss prevention, fostering strong relationships that drive repeat business.

Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

29
years of professional experience

Work History

Sam's Club

Retail Associate
05.2011 - 12.2023

Job overview

  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Wal-Mart Supercenter

Retail Sales Manager
05.1995 - 08.2010

Job overview

  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Organized promotional events and interacted with community to increase sales volume.
  • Implemented systems and procedures to increase sales.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Education

University of Florida
Gainesville, FL

Skills

  • Reliability
  • Customer engagement
  • Positive and engaging demeanor
  • Cash handling accuracy
  • Reliability and punctuality
  • Store maintenance
  • Cleaning and sanitizing
  • Verbal and written communication
  • Approachability
  • Self-directed learning
  • Product knowledge expertise
  • Proactivity
  • Loss prevention
  • Loss prevention awareness
  • Promotional strategies
  • Proficient with planograms and schematics
  • Damaged goods processing
  • Hospitality and accommodation
  • Teamwork and collaboration
  • Time management
  • Customer service
  • Customer assistance
  • Problem-solving
  • Teamwork
  • POS system operation
  • Relationship building
  • Conflict resolution
  • Flexible schedule
  • Product knowledge
  • Retail store operations
  • Money handling
  • Store opening and closing
  • Retail sales
  • Product recommendations
  • Stock replenishment
  • Transaction processing
  • Customer needs assessment
  • Interpersonal and written communication
  • Independent judgement
  • Suggestive selling
  • Upselling strategies
  • Professional appearance
  • Complaint management
  • Phone etiquette
  • Policy and procedure adherence
  • Dispute mediation
  • Promotional events
  • Regulatory compliance
  • Friendly and outgoing
  • Customer follow-up
  • Data entry
  • Cash drawer balancing
  • Inventory audits
  • Event coordination
  • Sales goal achievement
  • Loyalty promotion
  • Returns and exchanges
  • Positive and professional
  • Rapport development
  • Calm demeanor
  • Barcode scanning
  • Strong communication and interpersonal skills
  • Honest and dependable
  • Adaptable and flexible
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Healthcare benefits

Software

Excel

Word

Adobe

Timeline

Retail Associate

Sam's Club
05.2011 - 12.2023

Retail Sales Manager

Wal-Mart Supercenter
05.1995 - 08.2010

University of Florida

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