Vanessa Dancy

Regional Operations Manager

Contemporary Services Corporation

Las Vegas, NV

08.2011 - Current

Identifies and implements key operational and performance metrics to measure business performance driving reporting activities
Develops key metrics and measures business performance of the organization against strategic and tactical operational metrics
Develops business models, business cases, and forecasting tools in support of various strategic initiatives
Provide coaching and on-the-job training to junior members of the Biz Ops team
Lead development of KPIs/metrics, and operational scorecards to report financial performance, operations performance, product performance, marketing performance, performance management effectiveness
Work across analyst teams in product, marketing, sales operations, and customer operations to coordinate the production and assembly and distribution of timely and accurate reporting
Work with peer executives and their teams across the CAI organization especially within product, marketing, sales operations, sales, and customer operations to ensure the timely, complete, and market introduction of new product releases including for example leading the planning and execution of external communications, sales training, operational process implementation for client installation and service and support, updates and changes to performance management practices, pricing, packaging, and associated OEM contracts
Assists in developing product roadmaps and identifies new product offerings
Work with all Sports and Competition staff and vendors to ensure quality course builds, judging areas and world-class competition venues
Root cause analysis and process improvement for Repair, Truck Roll, Billing & Retention call reasons to drive VOC and First Call resolution
Managing, coaching and mentoring direct reports including Ticketing Director, Marketing Director
Events & Entertainment Director, and Finance Director
Leading all aspects of quality reviews with senior leadership using KPI centered approach
Partnering with across engineering, operations, field, business unit, and CARE to achieve results
Working directly with H.R , Administrative and Business Operations processes resulting in company success
Coordinating and integrating the efforts of the Ticket Sales and Marketing departments to achieve the club’s tickets sales and related revenue goals
Crafting and executing the team’s budget, business plan and business strategy
Stays abreast of changes in the industry and how they impact GSM, ABDC and our customers
Provide coaching to improve team performance through adoption best practices and measurement systems
Deliver high quality slides containing data driven recommendations for Executive Management meetings

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