Summary
Overview
Work History
Education
Skills
Timeline
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VANESSA DANSO

NEW YORK,US

Summary

Results-driven operations professional with 3+ years of experience optimizing processes, managing cross-functional initiatives, and driving customer success improvements. Proven track record of systematizing workflows, analyzing operational data, and collaborating with diverse stakeholders to enhance organizational efficiency. Seeking to leverage operational expertise and a customer-focused approach to drive strategic initiatives.

Overview

5
5
years of professional experience

Work History

Operations Coordinator – Building Manager Support

Center for Racial Justice & Inclusive Excellence
Oneonta, NY
09.2022 - 05.2025
  • Optimized facility operations for 20+ student organizations, implementing systematic scheduling processes that improved space utilization by 30% and reduced booking conflicts
  • Managed cross-departmental initiatives, coordinating between university departments to streamline service delivery and enhance stakeholder satisfaction
  • Systematized documentation processes by creating standardized tracking systems for service requests and event support, improving response time accuracy and follow-up completion rates

Housing Support Specialist

SUNY Oneonta Residential Life
Oneonta, NY
01.2022 - 05.2025
  • Drove customer success initiatives for 30+ residents, achieving 95% satisfaction rate through proactive issue identification and systematic problem resolution
  • Developed scalable support processes by creating escalation protocols and documentation standards that improved case resolution efficiency by 40%
  • Conducted strategic outreach programs, designing and implementing educational sessions that increased awareness of housing resources

Customer Operations Analyst

Macy's Inc
New York, NY
08.2020 - 08.2024
  • Managed high-volume customer operations, processing 80+ daily inquiries across multiple channels while maintaining 98% customer satisfaction rating
  • Consistently exceeded performance metrics including call quality (top 10% of team), resolution rate (95%+), and attendance, receiving recognition in monthly performance reviews
  • Collaborated with cross-functional teams to resolve complex customer issues and improve overall service experience

Business Operations Intern

American Red Cross
New York, NY
06.2023 - 08.2023
  • Conducted market research and data analysis by managing satisfaction surveys and health-related data collection for 60+ volunteers across digital platforms
  • Managed strategic partnerships by serving as primary liaison between internal departments and external partner organizations, ensuring seamless communication flow
  • Systematized reporting processes by creating standardized data collection methods and analysis frameworks, improving accuracy of organizational reporting by 35%

Education

B.S - Sports Management

SUNY Oneonta
Oneonta, NY
05.2025

Skills

Process Optimization, Project Management, Strategic Planning, Cross-functional Collaboration, Data Analysis, Market Research, Performance Metrics, Issue Resolution, Satisfaction Improvement, Feedback Analysis, CRM Systems, Microsoft Office Suite, Google Workspace, Database Management

Timeline

Business Operations Intern

American Red Cross
06.2023 - 08.2023

Operations Coordinator – Building Manager Support

Center for Racial Justice & Inclusive Excellence
09.2022 - 05.2025

Housing Support Specialist

SUNY Oneonta Residential Life
01.2022 - 05.2025

Customer Operations Analyst

Macy's Inc
08.2020 - 08.2024

B.S - Sports Management

SUNY Oneonta

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