Vanessa David
Orlando,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Rep and Trainer position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative & Trainer
Goldman Sachs & Co
03.2019 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Interpreter Services Coordinator
Department Of Health
03.2019 - 11.2022
- Interpreted conversations between foreign language-speaking such as french and Haitian Creole clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken and written languages other than English and vice versa.
- Attended training programs to improve professional knowledge and interpretation skills.
Cashier
Walmart
04.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
Bluegreen Vacations
05.2017 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL12.2018
High School Diploma -
Jones High School
Orlando, FL05.2016
Skills
- Customer Service and Assistance
- Maintaining Clean Work Areas
- Training Materials
- Accounts Payable and Accounts Receivable
- Customer Service Training
- Learning Techniques
- Online Class Teaching
- Effective Customer Service
- Customer Inquiries
- Contact Management Systems
- Information Updates
- Microsoft PowerPoint
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Cashier
Walmart
04.2020 - 08.2021
Customer Service Representative & Trainer
Goldman Sachs & Co
03.2019 - 07.2023
Interpreter Services Coordinator
Department Of Health
03.2019 - 11.2022
Customer Service Representative
Bluegreen Vacations
05.2017 - 12.2019
Associate of Science - Business Administration
Valencia College
High School Diploma -
Jones High School
Similar Profiles
ANUSHA VIJAY SHETANUSHA VIJAY SHET
Financial Treasury Analyst at Goldman SachsFinancial Treasury Analyst at Goldman Sachs
Daisy MoralesDaisy Morales
Phone Representative at Goldman SachsPhone Representative at Goldman Sachs
DESTINI MARSHDESTINI MARSH
FRAUD INTELLIGENCE ANALYST at Goldman SachsFRAUD INTELLIGENCE ANALYST at Goldman Sachs
Keenesha BennettKeenesha Bennett
TIER 2 SPECIALIST at Goldman SachsTIER 2 SPECIALIST at Goldman Sachs
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park