Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Intern

VANESSA DAVIS

Blue Springs,MO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Client Relations Specialist

TrialCard
Kansas City, MO
11.2020 - Current
  • Confirmed coverage and worked with private payors commercial payors Medicaid and Medicare for reimbursement of provided medical services
  • Making outbound and receiving inbound calls from physician offices, patients, and potential clients including correspondence regarding member eligibility
  • Gather and verify insurance details for specific diagnosis and procedures being rendered to patients; provide information to physicians.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Claims Processor

Blue Cross & Blue Shield of KC
Kansas City, Missouri
01.2016 - 11.2020
  • Providing customers with detailed information about policies and products
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Determine the amount of coverage a customer should receive according to the procedure done and the coverage on the account.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.

Regional Sales Director

Safe Haven ADT
North Kansas City, Missouri
01.2014 - 01.2016
  • Contacted regular and prospective customers to demonstrate products, explain product features, and solict orders
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Identified new product opportunities and target customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.

Technical Support Representative

Asurion
Kansas City, Missouri
05.2013 - 01.2014
  • Determine charges for services requested, collected deposits,payment, or arrange for billing.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Bachelors of Arts - Broadcast Journalism

Langston University
Langston, OK
05.2013

Skills

  • QuickBooks
  • Data Collection
  • Desktop support
  • Data Entry
  • Project management
  • Microsoft Office Suite
  • Typing-60 WPM
  • Adobe Creative Application
  • Hardware & software installation
  • Salesforce
  • Facets
  • Google Suite (Docs, Sheets, Slides, Forms)
  • IOS/Android

Affiliations

NAACP, National Account of Women, and SIFE

Timeline

Client Relations Specialist

TrialCard
11.2020 - Current

Claims Processor

Blue Cross & Blue Shield of KC
01.2016 - 11.2020

Regional Sales Director

Safe Haven ADT
01.2014 - 01.2016

Technical Support Representative

Asurion
05.2013 - 01.2014

Bachelors of Arts - Broadcast Journalism

Langston University

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VANESSA DAVIS