Summary
Work History
Education
Skills
Timeline
Generic

Vanessa Davis

Wesley Chapel

Summary

Dynamic Shift Leader at Katie Beth’s Boutique with a proven track record in team leadership and customer service excellence. Skilled in cash handling and problem-solving, I effectively trained staff and resolved conflicts, enhancing team performance and customer satisfaction. Committed to maintaining a positive work environment while achieving operational goals.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Work History

Shift Leader

Katie Beth’s Boutique
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Overnight Stocker

Walmart
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.

Sales Associate

Coach
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Server

Cheddars Stratch Kitchen
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Assistant Teacher

Creative World School
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
  • Developed and executed lesson plans tailored to meet diverse student needs, fostering inclusive learning environment.

Drive Thru Worker

PDQ Restaurant
  • Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
  • Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
  • Promoted upselling opportunities to increase overall revenue while catering to customer needs.
  • Participated in team meetings and training sessions to stay current on best practices for providing exceptional service in the drive-thru environment.
  • Coordinated with other team members during shift transitions to maintain a seamless flow of service for customers at the drive-thru window.
  • Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
  • Increased order accuracy with careful attention to detail when handling customer requests.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.
  • Exceeded customer expectations by consistently delivering accurate orders with a friendly demeanor, resulting in positive feedback and repeat patronage.

Cashier/ Drive Thru

Hardee’s Restaurant
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Bruster's Real Ice Cream
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Wiregrass Ranch High School
Wesley Chapel, FL

Skills

  • Flexible schedule
  • Cash handling
  • Team leadership
  • Positive attitude
  • Customer service focus
  • Problem-solving
  • Team motivation
  • Training assistance
  • Strong verbal and written communication
  • Creative problem solving
  • Customer service management
  • Staff supervision
  • POS system operation
  • Sales and upselling
  • Shift paperwork completion
  • Policy enforcement
  • Professional appearance
  • Shift scheduling
  • Sales reporting
  • Sales expertise
  • Quality inspections
  • Policy and procedure enforcement
  • Teamwork
  • Problem-solving abilities
  • Multitasking ability
  • Reliability
  • Team collaboration
  • Adaptability and flexibility
  • Food preparation

Timeline

Shift Leader

Katie Beth’s Boutique

Overnight Stocker

Walmart

Sales Associate

Coach

Server

Cheddars Stratch Kitchen

Assistant Teacher

Creative World School

Drive Thru Worker

PDQ Restaurant

Cashier/ Drive Thru

Hardee’s Restaurant

Cashier

Bruster's Real Ice Cream

Wiregrass Ranch High School

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Vanessa Davis