Vanessa De La Torre

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Changed priorities daily to fulfill customer expectations.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Led a team of 2 supervisors and 100 associates.

· Communicated all learning and performance objectives, schedules, and training assessments to associates and management.

· Collaborated with operations team to ensure training needs were identified and met.

· Developed surveys to identify training needs based on projected production processes and changes.

· Coordinated technical training and personal development classes for staff members.

· Developed and implemented comprehensive training program to increase employee productivity and morale.

· Overseen training for 7 new supervisors, 2 new support leaders and 105 new associates.

• Assisted with maximizing company profits and developing marketing campaigns
• Conducted advertising, market research and promotion of events