Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa De Leon

Plam Bay,FL

Summary

Dynamic Community Manager with a proven track record at Legacy Communities, enhancing operational efficiency and tenant satisfaction. Expert in tenant and eviction laws, adept in daily operations management. Achieved significant cost reductions through skillful negotiation and property inspections. Multilingual communicator, excelling in building relationships and fostering a collaborative environment. Demonstrates creative adaptability and proficiency in Rent Manager Software.

Overview

12
12
years of professional experience

Work History

Community Manager

Legacy Communities
03.2022 - Current
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Collected and maintained careful records of rental payments and payment dates.
  • Aged report balance at zero (rent) owed every quaterfor past 2 years.
  • Processed delinquent residents according to company policy, collected late fees, and filed evictions by appropriate deadline.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
  • Served as community representative in court proceedings for evictions.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Careful to monitor compliance of Fair Housing Laws.
  • Kept track of daily move in/outs reports. AR aging reports, Rent Roll reports checked daily to insure correct current market rates are being entered.
  • Oversaw maintenance team, to insure timely response to emergencies and other issues.

Community Manager

Fairway Management
01.2018 - 03.2022
  • Managed community within established cost constraints.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.
  • Processed applicant background and credit checks.
  • Processed invoices and expenses using QuickBooks to facilitate timely payments.
  • Made bank deposits, check for errors, etc
  • Provided excellent customer service, displaying courteous attitude toward all customers.
  • Collected and maintained careful records of rental payments and payment dates.
  • Hired, trained and supervised team members.
  • Generated employee schedules and audit missed punches.
  • Preformed daily inspections of the community and vacant units.
  • Communicated effectively with owners, residents, and on-site associates.

Administrative Assistant Manager

Keys Energy Service
02.2012 - 12.2017
  • Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
  • Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
  • Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Provided exceptional support to senior management, handling sensitive information with discretion while maintaining confidentiality at all times.
  • Enhanced team of six junior staff productivity by providing comprehensive training and support to junior staff members.
  • Updated reports, managed accounts, and generated reports for company database.
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Monitored office supplies to order and replenish stock when necessary.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Scheduled office meetings and client appointments for staff teams.

Education

Associate of Arts - Human Services

Eastern State Community
Palm Bay, FL
06.2025

Skills

  • Tenant and eviction laws
  • Daily Operations Management
  • Property Inspections
  • MS Office Suite
  • Proficient in Rent Manager Software
  • Payment Processing
  • Multilingual Communication
  • Creative and Adaptable

Languages

Spanish
Native or Bilingual

Timeline

Community Manager

Legacy Communities
03.2022 - Current

Community Manager

Fairway Management
01.2018 - 03.2022

Administrative Assistant Manager

Keys Energy Service
02.2012 - 12.2017

Associate of Arts - Human Services

Eastern State Community

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Vanessa De Leon