Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Del Toro

Summary

Self motivated and goal oriented LaserAway PCC, looking to obtain a lead RST treatment specialist position to further drive revenue in the company and expand my capabilities.

Overview

5
5
years of professional experience

Work History

Patient Care Coordinator

LaserAway
10.2022 - Current
  • Welcomed patients with positive and welcoming attitude and checked them in on our LMS schedule.
  • Assisted patients with completing their good faith exams (GFE) and consent forms required before treating.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines.
  • Efficiently scheduled patient appointments and managed patient flow on daily schedule.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their experience at the clinic.
  • Carefully reviewed patient profiles for updated treatment counts and any upgrade opportunities.
  • Asked patients open ended questions about the satisfaction with their current treatments and offered any current promotions for new treatments.
  • Made 50+ calls/texts on our Acuity leads list per shift
  • Engaged in sale hunting tasks by carefully reviewing the schedule for any upcoming upsell opportunities, offering current patients referral perks, and following up with expired quotes.
  • Booked and executed successful consultations for new and returning patients.
  • Worked closely with patients and our nurses during consultations to deliver excellent and individualized treatment recommendations.
  • Guided patients through financing applications and collected cash and card payments for their personalized treatment plans.
  • Carefully reviewed financing, cash and card payments before processing for billing accuracy and reducing errors and financial discrepancies.
  • Partnered with clinic director and regional to drive revenue
  • Offered my assistance to all team PCC's , nurses and new hires to ensure clinic and team success.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.

Server /Certified Trainer

The Cheesecake Factory
01.2021 - Current
  • Welcomed our guests with positive attitude, prepared to give them an excellent dining experience
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Entrepreneur

Self Employed Services
03.2019 - 02.2021
  • Developed a brand/LLC for non-invasive body sculpting services.
  • Built strong brand recognition and customer loyalty by delivering high-quality services consistently over time.
  • Created my own social media marketing to gain new clientele and expand the knowledge of my services.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Created a business website with detailed information about the services offered and a self serve booking system.
  • Mapped income generating strategies to grow revenue.
  • Successfully launched new products on website store through comprehensive planning and strategy.
  • Generated treatment consent forms for any all services offered.
  • Worked closely with clients to get a clear view of their goals with the services and created a personalized treatment plan.
  • Tracked client results over time for accurate before and after assessments
  • Built strong service provider to client relationships with all clientele.
  • Followed up with all clientele post treatment plan completion to ensure customer satisfaction.
  • Executed trainings for my services to other aspiring entrepreneurs.
  • Created handbooks and delivered hands on trainings for selected services.
  • Worked closely with trainees to ensure the best quality of service and following safety protocols.
  • Provided Certificates to all who completed training courses and extended my on going guidance in creating their own brands and businesses.


Education

Licensed Vocational Nursing (LVN Program)

Unitek College
South San Francisco, CA
01.2019

Modesto Junior College
Modesto, CA
01.2017

High School Diploma -

Central Valley High School
Ceres, CA
06.2015

Skills

  • Bilingual in Spanish
  • Critical Thinking Skills
  • Appointment Scheduling
  • Multitasking ability
  • Customer Service
  • Teamwork and Collaboration
  • Goal-Oriented
  • Relationship Building
  • Verbal/written communication
  • Sales expertise
  • Detail oriented
  • Organizational Skills

Timeline

Patient Care Coordinator

LaserAway
10.2022 - Current

Server /Certified Trainer

The Cheesecake Factory
01.2021 - Current

Entrepreneur

Self Employed Services
03.2019 - 02.2021

Licensed Vocational Nursing (LVN Program)

Unitek College

Modesto Junior College

High School Diploma -

Central Valley High School

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Vanessa Del Toro